https://community.spotify.com/t5/Subscriptions/Duo-Plan/m-p/6023448#M147841 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26239904">@112nevanso</a>,</P><P>&nbsp;</P><P>Thanks for reaching out. That's odd.</P><P>&nbsp;</P><P>I recommend that they log into their account using their username instead of their email address. If they don't know their username, they can check it at&nbsp;<A href="https://www.spotify.com/account/profile/" target="_blank">https://www.spotify.com/account/profile/</A>.</P><P><BR />You should check your username as well, just to make sure you both aren't logging into the same account.</P><P>&nbsp;</P><P>Let me know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 23 Apr 2024 03:42:02 GMT Maxim 2024-04-23T03:42:02Z https://community.spotify.com/t5/Subscriptions/Duo-Plan/m-p/6022946#M147836 <P><STRONG>Plan</STRONG></P><P>Duo</P><P><STRONG>Country</STRONG></P><P><STRONG>UK</STRONG></P><P><STRONG>Device</STRONG></P><P>iPhone 13pro, Samsung Galaxy</P><P><STRONG>Operating System</STRONG></P><P>IOS 10, Android&nbsp;</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I recently joined Duo Plan with a member of my household, online it says they are included in my plan but when they log in via their email it logs them into my account not their own…therefore we are unable to use the accounts at the same time. I have tried logging out of all devices and re inviting them to join the duo but nothing seems to be working..</P> Mon, 22 Apr 2024 20:43:03 GMT https://community.spotify.com/t5/Subscriptions/Duo-Plan/m-p/6022946#M147836 112nevanso 2024-04-22T20:43:03Z https://community.spotify.com/t5/Subscriptions/Duo-Plan/m-p/6023448#M147841 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26239904">@112nevanso</a>,</P><P>&nbsp;</P><P>Thanks for reaching out. That's odd.</P><P>&nbsp;</P><P>I recommend that they log into their account using their username instead of their email address. If they don't know their username, they can check it at&nbsp;<A href="https://www.spotify.com/account/profile/" target="_blank">https://www.spotify.com/account/profile/</A>.</P><P><BR />You should check your username as well, just to make sure you both aren't logging into the same account.</P><P>&nbsp;</P><P>Let me know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 23 Apr 2024 03:42:02 GMT https://community.spotify.com/t5/Subscriptions/Duo-Plan/m-p/6023448#M147841 Maxim 2024-04-23T03:42:02Z