topic Re: Payment failed - how long can I keep premium? in Subscriptions

Payment failed - how long can I keep premium?

goshulu — Thu, 25 Apr 2019 15:12:32 GMT

My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payment has failed (because the credit card is canceled, of course). For how much longer will I keep my premium? I am going to subscribe again immediately after I get my new card, so I just want to know how long will I be out of premium.

Re: Payment failed - how long can I keep premium?

Billy-J — Fri, 26 Apr 2019 02:29:12 GMT

Hey @goshulu, and welcome to the community.

Hope you're doing great!

Great question. When your card isn't working, canceled, or doesn't have enough funds - your Premium subscription doesn't end right away. Spotify will attempt to charge your card for a few times - and then you'll revert to free (you'll get an email when that happens).

In your case, if you're getting your card on 05/06, then your Premium subscription will most likely end and revert to free until you get your card and resubscribe.

When you get your new card, you can always log in to your account and update your payment details to continue your Premium subscription.

I hope this helps! Let me know if you have any more questions 🙂

Re: Payment failed - how long can I keep premium?

MryGrc01 — Sat, 20 Apr 2024 02:05:18 GMT

Hi, @Billy-J! I would like to know how many times Spotify tries to charge the linked card and how long—specific days—the premium tagging is still active?

Re: Payment failed - how long can I keep premium?

Billy-J — Sun, 21 Apr 2024 17:28:45 GMT

Hey @MryGrc01,

Thanks for your post. There isn't an exact number or specified days in which Spotify attempts to charge the card after the first attempt, but typically it attempts to charge the card a few times throughout the week past your billing date. You will get emails whenever Spotify attempts to charge your card. However, to be on the safe side, it is best to update your payment method as soon as possible so that your subscription does not cancel.

I hope this helps!

Re: Payment failed - how long can I keep premium?

Yung_havoc — Tue, 30 Apr 2024 10:53:38 GMT

I’m currently waiting for my card to come in aswell my card was lost so we turned it off and currently waiting for the new one to be mailed in

Re: Payment failed - how long can I keep premium?

Joan — Sun, 05 May 2024 07:34:04 GMT

Hi @Yung_havoc,

Thanks for the reply. Your subscription will stay active for a while even if payments fail. So make sure to update the payment method to the new card as soon as you can and the plan should continue as normal.

Let us know if you need anything else.