https://community.spotify.com/t5/Subscriptions/SUSCRIPCION/m-p/6053504#M148074 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26263046">@Yazmin4</a>, thanks for reaching out to the Community!<BR /><BR />I hope you don't mind me replying in English.</P><P>&nbsp;</P><P>It sounds like you were never on the Family plan and that you were being charged under Premium Individual. In the future, please check <A href="https://spotify.com/account" target="_blank" rel="noopener">your account page</A> to ensure that you're on the correct plan. Spotify does not change plans or any account changes on the user's behalf.</P><P>&nbsp;</P><P>If you are concerned about your account's security, you can follow <A href="https://support.spotify.com/article/protect-your-account/" target="_blank" rel="noopener">these steps</A> to ensure that your account is protected.</P><P>&nbsp;</P><P>I hope this helps and let me know if you have any more questions!</P> Tue, 07 May 2024 00:33:51 GMT Billy-J 2024-05-07T00:33:51Z https://community.spotify.com/t5/Subscriptions/SUSCRIPCION/m-p/6051121#M148058 <P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P>México</P><P><STRONG>Device</STRONG></P><P>(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)</P><P><STRONG>Operating System</STRONG></P><P>(iOS 10, Android&nbsp;Oreo, Windows 10,etc.)</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>Me invitaron a un plan familiar, cuando me uní se hizo el cargo a mi tarjeta y desde entonces nos han hecho un cobro doble tanto al titular como a mi el plan familiar. Al revisar me doy cuenta que en realidad Spotify nunca me unió al plan familiar y cambio mi plan sin antes preguntarme y utilizando mi tarjeta.</P> Sun, 05 May 2024 21:28:16 GMT https://community.spotify.com/t5/Subscriptions/SUSCRIPCION/m-p/6051121#M148058 Yazmin4 2024-05-05T21:28:16Z https://community.spotify.com/t5/Subscriptions/SUSCRIPCION/m-p/6053504#M148074 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26263046">@Yazmin4</a>, thanks for reaching out to the Community!<BR /><BR />I hope you don't mind me replying in English.</P><P>&nbsp;</P><P>It sounds like you were never on the Family plan and that you were being charged under Premium Individual. In the future, please check <A href="https://spotify.com/account" target="_blank" rel="noopener">your account page</A> to ensure that you're on the correct plan. Spotify does not change plans or any account changes on the user's behalf.</P><P>&nbsp;</P><P>If you are concerned about your account's security, you can follow <A href="https://support.spotify.com/article/protect-your-account/" target="_blank" rel="noopener">these steps</A> to ensure that your account is protected.</P><P>&nbsp;</P><P>I hope this helps and let me know if you have any more questions!</P> Tue, 07 May 2024 00:33:51 GMT https://community.spotify.com/t5/Subscriptions/SUSCRIPCION/m-p/6053504#M148074 Billy-J 2024-05-07T00:33:51Z