topic Re: Spotify premium stopped working in Subscriptions

Spotify premium stopped working

ibookless — Wed, 22 May 2024 16:53:30 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have Spotify premium through Vodafone until March 2026. Today, my account has reverted to Free. Please can you advise?

Thank you

Ian

Re: Spotify premium stopped working

osornios — Thu, 23 May 2024 02:34:25 GMT

Hey @ibookless

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂

Re: Spotify premium stopped working

ibookless — Thu, 23 May 2024 04:51:28 GMT

Thanks very much for your answer. Turns out it was a problem between Vodafone and Spotify, affecting multiple users, and it appears to have been resolved now, as my account has reverted to premium.

Re: Spotify premium stopped working

rain08 — Sun, 26 May 2024 04:47:55 GMT

Hello, i have the same problem. my account was back to free (i already buy a premium at may 23). im just followed your step and found out that my subscriptions status is free. what should i do? thank you.

Re: Spotify premium stopped working

Vilia — Mon, 27 May 2024 10:34:48 GMT

i have the same problem. my account was back to free (i already buy a premium at may 27). im just followed your step and found out that my subscriptions status at the application is free but at the website is premium. what should i do? thank you.

Re: Spotify premium stopped working

osornios — Mon, 27 May 2024 22:41:44 GMT

Hey @rain08 @Vilia

Are you also on Vodafone? Check this thread about the issue:

https://community.spotify.com/t5/Ongoing-Issues/Vodafone-partner-subscriptions-reverted-to-free/idi-p/6087878