No Credit/Debit Card payment option

13thaugust — Mon, 27 May 2024 15:49:57 GMT

Plan

Premium Individual

Country

Philippines

Device

(iphone 12 pr & Huawei Matepad PaperMatte

Operating System

(iOS 17.4.1 & HarmonyOS 3.1.0.205)

My Question or Issue

I want to change my payment method from Gcash to my Visa card but I cannot find the card option. The only available payment method are Gcash, ShopeePay, & Mobile.

Someone help me with this one, thank you!

Re: No Credit/Debit Card payment option

osornios — Mon, 27 May 2024 23:21:02 GMT

Hey @13thaugust

In this case, it's better to delete your payment info. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

1. Go to your Subscription page.

2. Click UPDATE under Payment Info. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before removing your payment info.

After you've removed your payment info, resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.

Remember that your payment card country must match your country in profile, and the country of your IP address.

Hope it helps. 🙂

topic Re: No Credit/Debit Card payment option in Subscriptions

No Credit/Debit Card payment option

Re: No Credit/Debit Card payment option