topic Re: Technical issues in Subscriptions

Technical issues

Johnjet00 — Mon, 03 Jun 2024 23:24:30 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Why can’t I complete the final step to add my wife to our Duo plan? It says technical issues….

Re: Technical issues

dakcat — Mon, 03 Jun 2024 23:33:55 GMT

I’m also having this issue. We just moved and I’m trying to change the address and it keeps just saying “We’re having technical issues. Please try again later.” when I try to put any address at all.

Re: Technical issues

MistahDovahh — Mon, 03 Jun 2024 23:50:14 GMT

I'm also having this issue. I am having this issue with the family plan. Please help.

Re: Technical issues

Chickdi89 — Tue, 04 Jun 2024 00:44:41 GMT

I am also having this issue. I just upgraded to the duo membership. When I try to enter my address, I get the message that we're experiencing technical issues. Please try again later.

Re: Technical issues

wookieesauce — Tue, 04 Jun 2024 01:33:02 GMT

Same issue here.

Re: Technical issues

12142252042 — Tue, 04 Jun 2024 01:45:27 GMT

Same problem here.

The "We’re having technical issues. Please try again later." message appears as I type the third character.

Re: Technical issues

Joan — Tue, 04 Jun 2024 14:43:14 GMT

Hi there folks,

Thanks for reaching out and letting us know about this.

Currently, we have this Ongoing Issue about adding Family members. While the behaviour you have seems different, it could possibly be related and simply be another form of the same issue. Please check out that thread, post your relevant info and try any troubleshooting suggested. If you have issues that are significantly different from what's described there, let us know what it is and provide us some screenshots so we can investigate further.

Hope this helps.

Re: Technical issues

Johnjet00 — Tue, 04 Jun 2024 21:40:07 GMT

This is ridiculous. Either fix it, reimburse me or we will cancel and goto Apple Music. I am not providing personal information on this page. Customer service is terrible, hire someone to answer questions