topic Re: Basic duo in Subscriptions

Basic duo

brkewa19 — Fri, 07 Jun 2024 18:07:07 GMT

Plan

Premium

Country

USA

Operating System

Android 13

My Question:

I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do not use Spotify for audiobooks so I would like to switch to Basic Duo, but I do not see the option. Where can I update my plan?

Re: Basic duo

Maxim — Sat, 08 Jun 2024 12:27:30 GMT

Hey @brkewa19,

Thanks for reaching out.

The plan you're talking about is currently only available in the UK and Australia, which is why you're not seeing it on your end. 🙂

I hope this clears things up!

Re: Basic duo

sentientsoup — Fri, 21 Jun 2024 15:11:52 GMT

I live in the US. Basic Duo is an option for me, so it includes more regions. But the description is unclear what it includes, so I am unsure if it is still a Premium plan or not.

Re: Basic duo

sentientsoup — Fri, 21 Jun 2024 15:12:54 GMT

Umm.. not solved. I live in the US, and Basic Duo is listed as an option for me.

Re: Basic duo

Maxim — Fri, 21 Jun 2024 15:19:05 GMT

Hey @sentientsoup,

The availability of the Basic plan has expanded very recently, so it wasn't available in the US at the time of writing the post. 😉

Right now, the only benefit the Basic plan doesn't include, is access to Audiobooks. 🙂

Re: Basic duo

sentientsoup — Fri, 21 Jun 2024 19:07:08 GMT

Ah. It got added recently! Sneaky 😈

Re: Basic duo

sentientsoup — Fri, 21 Jun 2024 19:06:43 GMT

Thanks. Part of why I replied, figured it was outdated info. Sneaky shadow drop

Re: Basic duo

Leelankai — Sat, 22 Jun 2024 12:20:38 GMT

So the basic duo plan has all the features of a Premium Plan (below), but it isn't marked "Premium" in the list of plans ?? Confusing. (Ad-free music listening / Download to listen offline / Play songs in any order / High audio quality / Listen with friends in real time / Organize listening queue)

Re: Basic duo

StoryMode — Thu, 27 Jun 2024 20:09:21 GMT

I still cannot find this issue. I live in the US and do not see the option to switch to Basic Duo.

Re: Basic duo

Susan_GP — Sun, 30 Jun 2024 16:42:06 GMT

Hi there @StoryMode,

Thanks for your reply.

Basic plans are only available for Premium Family and Duo owners (Premium Individual users also). We can see in the screenshot you sent that you're a Plan Duo member. This means you won't see the option because you're not the plan owner.

You can ask the Premium Duo owner to check from their account with this link. They should see the option and they can change the subscription. You will both still have Premium Duo, but the owner won't have access to Audiobook Premium listening time.

Hope this helps. If you have any questions or need anything else, the Community is here for you.

Re: Basic duo

BKMoth — Fri, 06 Sep 2024 20:49:37 GMT

Hi, I just lost access to the Basic Duo Plan as well. I was sure I had it in June, and then I saw that the fee I was being charged increased in July to 16.99 (Premium). When I downgraded, it became a "free" account so that I had to resubscribe to Premium since Basic Duo was no longer visible as an option. Is Basic Duo (or Basic anything) available in the U.S.?

Re: Basic duo

xmakina — Sat, 07 Sep 2024 07:06:13 GMT

Has basic duo been removed now? I can't see it in the UK and wanted to downgrade from Basic Family to Basic Duo as I have no interest in audiobooks.

Re: Basic duo

Susan_GP — Wed, 11 Sep 2024 21:49:29 GMT

Hi there folks,

Thanks for your replies in this thread.

Bear in mind that once you canceled a Basic plan, it's not possible to subscribe to it again. This means that if your account reverted to the free version, you won't be able to resubscribe to the Basic plans.

On another note, if you already have Premium, you can only change to the Basic plan of the current plan you have. If you have Premium Individual, you can only change to Basic Individual. If you have Premium Duo, you can only change to Basic Duo, and so on. Additionally, it's not posible to change from one Basic plan to another.

You can see all the available subscriptions for you here.

Let us know if you have any questions.

Issue with switching from Premium Duo to Basic Duo

Combo86 — Wed, 02 Apr 2025 19:40:05 GMT

Plan

Premium Duo

Country

Netherlands

Devices

Galaxy S25 + Windows 11 PC

Operating System

Android + Windows 11 (chrome)

My Question or Issue

I'm trying to switch/downgrade my Premium Duo subscription to a Basic Duo one (due to price increase and not using any of the audiobook features). Website indicates I should be able to switch this through subscription-management in my account, however this process keeps asking me to pay the full monthly amount instead of settling this with the current automatic payment already in place. (as mentioned on https://support.spotify.com/nl/article/switch-premium-plans/ ).
Helpdesk/chat also states I should only be asked for a €0,01 identification-payment, but instead the full amount keeps showing.

Tried on phone, normal browser and incognito browser; all give the same result.
Is this a bug on Spotify-side?

Re: Basic duo

Vinomtz10 — Fri, 13 Jun 2025 14:02:11 GMT

Currently I have Premium Duo, but have no use for the podcasts. I have been login in monthly too see if I get the option to switch to Basic. But haven't had the option available in 3 months. Is there a way to switch to basic or am I stuck with the overpriced premium duo plan.

Re: Basic duo

Yordan — Sat, 14 Jun 2025 09:39:18 GMT

Hey, @Vinomtz10,

@Vinomtz10 wrote:

...haven't had the option available in 3 months.

Sounds like you've had access to Basic Duo before, correct? If you're eligible, but experiencing technical difficulties with getting the plan back, I'd recommend sending us a private message so we can have a closer look into this backstage.

Cheers 🤘