https://community.spotify.com/t5/Subscriptions/Account/m-p/6171210#M149350 Hi, I’m curious why my family can not log in to their account. We have the family package. <BR /><BR />Thanks for your time and for helping me. <BR /><BR />Jennifer Wed, 03 Jul 2024 00:41:00 GMT 2024-07-03T00:41:00Z https://community.spotify.com/t5/Subscriptions/Account/m-p/6171210#M149350 Hi, I’m curious why my family can not log in to their account. We have the family package. <BR /><BR />Thanks for your time and for helping me. <BR /><BR />Jennifer Wed, 03 Jul 2024 00:41:00 GMT https://community.spotify.com/t5/Subscriptions/Account/m-p/6171210#M149350 2024-07-03T00:41:00Z https://community.spotify.com/t5/Subscriptions/Account/m-p/6171430#M149354 <P>Hey there,</P><P>&nbsp;</P><P>Thanks for reaching out.</P><P><BR />There can be various reasons as to why your family members are unable to log into their accounts. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> It would really help if you could share a description of what exactly happens when they try logging in. For example, does an error message appear? If so, which one?</P><P>&nbsp;</P><P>Looking forward to your reply.</P> Wed, 03 Jul 2024 04:55:30 GMT https://community.spotify.com/t5/Subscriptions/Account/m-p/6171430#M149354 Maxim 2024-07-03T04:55:30Z