Two plans working at the same time ?

Yuuji_kyun — Tue, 02 Jul 2024 11:29:20 GMT

I bought two plans today.

One is the Rs. 119 premium subscription and the other one is the Rs. 59 student subscription.

I paid for both of them today. Do I have to pay Rs. 59 again after the completion of the first subscription of Rs. 119?

Re: Two plans working at the same time ?

Ivelina — Wed, 03 Jul 2024 07:47:35 GMT

Thanks for posting this thread and for the question!

If you've been charged for Individual Premium and on the same day you redeemed the student discount and changed your subscription to Premium Student on the same account, the system shouldn't charge you immediately for Student Premium, but a bit earlier than your usual payment date as Student is cheaper.

You can check your billing date directly from the Overview Page and your subscription type should show up on the top. For more details you can click on the subscription and this should take you to the Manage your subscription page.

On another note, if the system charged you both for Individual and Student Premium on the same date, it's best to reach out to Customer Support that can take a look behind the scenes for you. You can contact them via one of the ways mentioned here.

Hope this info helped clear things up and don't hesitate to say if there's anything else you're wondering about.

Cheers 🙂

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Two plans working at the same time ?

Re: Two plans working at the same time ?