topic Re: Downgrade Premium Duo to Basic Duo in Subscriptions

Downgrade Premium Duo to Basic Duo

treasure_ireland — Wed, 03 Jul 2024 11:36:45 GMT

Hi,

I wish to downgrade from Premium Duo to Basic Duo as I do not want or use audiobooks.

I can't seem to find this option when I try to change plans.

Re: Downgrade Premium Duo to Basic Duo

justinwallen — Wed, 03 Jul 2024 14:12:10 GMT

have you had any luck on this. i am trying to upgrade from premium individual to basic duo and getting nowhere. it won't even let me post a new topic on this subject

Re: Downgrade Premium Duo to Basic Duo

Maxim — Wed, 03 Jul 2024 14:55:41 GMT

Hey @treasure_ireland,

Thanks for coming to the Community.

If you're eligible for a Basic plan, you'll find it at https://www.spotify.com/account/manage-your-plan/ 🙂

Re: Downgrade Premium Duo to Basic Duo

treasure_ireland — Thu, 04 Jul 2024 11:50:02 GMT

No luck 😞

Re: Downgrade Premium Duo to Basic Duo

Maxim — Thu, 04 Jul 2024 12:09:08 GMT

Hey @treasure_ireland,

Thanks for letting me know.

It sounds like you're, unfortunately, not eligible for a Basic plan then. If you can tell me in which country you're located, then I can check the eligiblity requirements. 🙂

Re: Downgrade Premium Duo to Basic Duo

treasure_ireland — Thu, 04 Jul 2024 13:05:56 GMT

I am in the UK.

Why would I not be eligible?

Re: Downgrade Premium Duo to Basic Duo

Maxim — Tue, 05 Aug 2025 06:08:44 GMT

Hey again, @treasure_ireland,

Thanks for letting me know.

While I'm unable to share the exact requirements to be eligible, but you must've had active Premium plan before a certain cut-off date in May of this year, of 2024 and this subscription must still be active now.

In cases where a user switches from a Premium to a Basic plan and then to a Premium plan again, they'll also lose eligibility.

I hope this clear things up 🙂

Re: Downgrade Premium Duo to Basic Duo

treasure_ireland — Fri, 05 Jul 2024 10:18:38 GMT

I was part of 2 premium family plans before I set up my premium duo.

Is there no way to contact Spotify customer service to request this change?

Re: Downgrade Premium Duo to Basic Duo

Maxim — Fri, 05 Jul 2024 10:23:31 GMT

Hey @treasure_ireland,

Thanks for getting back.

When did you start your own Premium Duo plan? 🙂

Support can only check if you're eligible, but if you're already not seeing the Basic plan on the page I shared earlier, chances are very high you're definitely not eligible.

Re: Downgrade Premium Duo to Basic Duo

treasure_ireland — Fri, 05 Jul 2024 12:53:18 GMT

Start of June

Re: Downgrade Premium Duo to Basic Duo

Maxim — Fri, 05 Jul 2024 14:14:45 GMT

Thanks for letting me know, @treasure_ireland!

As mentioned earlier, one of the requirements to be eligible is to have an active subscription which has started at some point in May of this year.

Since May is before June, you're, unfortunately, not eligible for any of the Basic plans.

I hope this clears things up! 🙂

Re: Downgrade Premium Duo to Basic Duo

Bart3000 — Mon, 04 Aug 2025 18:00:08 GMT

Can you please check for me whether I can downgrade to Basic Duo? I'm currently on Premium Duo but ideally want to switch back to Basic.

Re: Switch from premium family to basic family

matt104 — Thu, 06 Nov 2025 08:28:05 GMT

I cannot see the Basic plan as an option. How can I switch from Premium Family to Basic Family? we don't use the audiobooks and the price is about to be increased which I really don't want to pay. For the first time I am seriously thinking about going "Free" and having to put up with the annoying ads.