https://community.spotify.com/t5/Subscriptions/Error-switching-from-Premium-Duo-to-Basic-Duo/m-p/6178192#M149462 <P><STRONG>Plan</STRONG></P><P>Premium Duo</P><P><STRONG>Country</STRONG></P><P>USA</P><P><STRONG>Device</STRONG></P><P>MacBook or iPhone</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every time I try it I get an error message "<SPAN>Oops! Something went wrong, please try again.</SPAN><SPAN>" This is happening both using my laptop or phone over the course of several weeks.</SPAN></P><P>&nbsp;</P><P><SPAN>How can I troubleshoot this?<BR /></SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="michaelbcn_0-1720296403318.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/175451i62465C3DBB2798F7/image-size/medium?v=v2&amp;px=400" role="button" title="michaelbcn_0-1720296403318.png" alt="michaelbcn_0-1720296403318.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="michaelbcn_1-1720296441110.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/175452i36541F3575CE3152/image-size/medium?v=v2&amp;px=400" role="button" title="michaelbcn_1-1720296441110.png" alt="michaelbcn_1-1720296441110.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 06 Jul 2024 20:09:45 GMT michaelbcn 2024-07-06T20:09:45Z https://community.spotify.com/t5/Subscriptions/Error-switching-from-Premium-Duo-to-Basic-Duo/m-p/6178192#M149462 <P><STRONG>Plan</STRONG></P><P>Premium Duo</P><P><STRONG>Country</STRONG></P><P>USA</P><P><STRONG>Device</STRONG></P><P>MacBook or iPhone</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every time I try it I get an error message "<SPAN>Oops! Something went wrong, please try again.</SPAN><SPAN>" This is happening both using my laptop or phone over the course of several weeks.</SPAN></P><P>&nbsp;</P><P><SPAN>How can I troubleshoot this?<BR /></SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="michaelbcn_0-1720296403318.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/175451i62465C3DBB2798F7/image-size/medium?v=v2&amp;px=400" role="button" title="michaelbcn_0-1720296403318.png" alt="michaelbcn_0-1720296403318.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="michaelbcn_1-1720296441110.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/175452i36541F3575CE3152/image-size/medium?v=v2&amp;px=400" role="button" title="michaelbcn_1-1720296441110.png" alt="michaelbcn_1-1720296441110.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 06 Jul 2024 20:09:45 GMT https://community.spotify.com/t5/Subscriptions/Error-switching-from-Premium-Duo-to-Basic-Duo/m-p/6178192#M149462 michaelbcn 2024-07-06T20:09:45Z https://community.spotify.com/t5/Subscriptions/Error-switching-from-Premium-Duo-to-Basic-Duo/m-p/6178826#M149470 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26356513">@michaelbcn</a>,</P><P>&nbsp;</P><P>Thanks for reaching out.</P><P>&nbsp;</P><P>I recommend giving it another try in an <A href="https://community.spotify.com/t5/FAQs/quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p/4587453" target="_blank">incognito window</A>. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> In addition to that, you can also give it a try through a different browser, if possible.</P><P>&nbsp;</P><P>Let me know how it goes!</P> Sun, 07 Jul 2024 06:22:27 GMT https://community.spotify.com/t5/Subscriptions/Error-switching-from-Premium-Duo-to-Basic-Duo/m-p/6178826#M149470 Maxim 2024-07-07T06:22:27Z