topic Re: Spotify no me deja acceder a los 2 meses de prueba gratuita in Subscriptions

Premium Free-Trial not working

17638282 — Sat, 04 Apr 2020 09:16:10 GMT

Plan

Free, but it should be premium

Country

The Netherlands

Device

Motorola one visiom

Operating System

Android 10?

My Question or Issue

I recently got a new Spotify account and wanted to start my free month trial for premium. I went through all the steps and received a receipt, yet my account hasn't changed to premium. On my Spotify account status it also says I have a free account. I tried logging out and back in again, waiting a few day, but it's still the same. I thought it might be because I applied for premium before confirming my email, so I tried with a new account, confirming my email first, but the same happend. I'm afraid Spotify might charge me next month seeing as my payment went through and I can't cancel because it says I still have a free account. I would also like to start a free trial to try it out again. Anybody know how to fix it?

Re: Premium Free-Trial not working

Xenia — Sat, 04 Apr 2020 11:41:51 GMT

Hello there @17638282,

Thanks for reaching out here and welcome to the Community. Let's get to the bottom of this!

If you subscribed for the trial and your account is still on Free, it's likely that you're not eligible for that offer.

This can happen if you've paid for Premium in the past on another account with the same payment method or if your account was on Premium as member of a Family plan before. In those cases it won't be possible to activate any trial offer, since they're intended for users who've never tested Premium. For full information on this, you can take a look at this support article.

If you still want to sign up for Premium without the trial period, just head here.

Hope you'll find this info useful. Give us a shout in case you've still got any questions 🙂

Re: Premium Free-Trial not working

17638282 — Sat, 04 Apr 2020 19:19:19 GMT

Ah that could be it. I just found it strange that there was no message that I wasn't eligible. Thanks for your reply!

Re: Premium Free-Trial not working

Nuclearsongs — Wed, 30 Sep 2020 16:03:05 GMT

With mines I had put in my PayPal for the Samsung free trial but it still said free account it even sent a notification saying it did this but it hasn't changed

Re: Premium Free-Trial not working

Ver — Thu, 01 Oct 2020 10:17:23 GMT

Hey @Nuclearsongs,

Thanks for getting in touch with us and welcome to the Community 🙂

If you've tried activating a trial but your account is still on free service, it's possible that you're not eligible for that offer. As @Xenia mentioned that could happen when the account was previously on Premium or you've paid for Premium time in the past. You can go ahead and click here to find more information about it.

If you want to subscribe to Premium, you can click here.

Hope this was helpful for you. If you have questions, you know where to find us.

Re: Premium Free-Trial not working

nedsturm — Sun, 07 Jan 2024 04:24:25 GMT

on 12/13/23 I singed up for a 90 day free premium offer ending 3/13/24. It worked but now it doesn't, it is on a pc laptop, win 10

Re: Premium Free-Trial not working

OscarDC — Sun, 07 Jan 2024 17:00:11 GMT

Hey @nedsturm,

Thank you for joining the conversation.

Usually, this type of issue happens when you log in to a different account by mistake. So first, we'd recommend logging out and back in following the steps in this article.

If the account is still not showing the Premium features, it's possible that it has different credentials to log in to. In this case, we’d also recommend checking this article for more info.

Hope this helps. If you have any additional questions, don't hesitate to ask.

Re: Premium Free-Trial not working

Tia_Maru — Sun, 10 Mar 2024 09:48:11 GMT

If Im not eligible for the trail then what am I going to do with it? Got this from Microsoft rewards and tried to use a different account from the usual one I use because I already had I trial on it before. But when I tried with a different account, it did the same thing. I I can't give it to anyone as they usually don't use Spotify and I can't buy premium myself as I can't afford. What do I do now?

Spotify no me deja acceder a los 2 meses de prueba gratuita

nvmGabx — Sun, 07 Jul 2024 21:09:25 GMT

Trato de contratar los 2 meses gratis de spotify premium individual, pero al momento de querer realizar el pago me sale "no reunes los requisitos de este plan. Aqui tienes otras formas de pasarte a premium", alguien me podria ayudar a solucionar esto?
La cuenta es nueva

Re: Spotify no me deja acceder a los 2 meses de prueba gratuita

nvmGabx — Sun, 07 Jul 2024 21:10:00 GMT

Re: Premium Free-Trial not working

mandiblephone — Sun, 21 Jul 2024 18:08:21 GMT

Definitely not helpful. Having same problem as well although I have never signed up for Spotify. And the link you put to sign up with trial, takes you straight to the free trial signup. Also, every time I search a band and try and play their music, it shows that band in the main bulk of screen, but at the bottom of the screen it shows a different audio player and it plays some other music that I never asked for

Re: Premium Free-Trial not working

mandiblephone — Sun, 21 Jul 2024 18:22:16 GMT

Dump Spotify

Re: Premium Free-Trial not working

kavi3 — Sun, 27 Oct 2024 00:14:49 GMT

hi so i just got a two month free trial for premium individual but its not showing up on my account, so i tried redeeming the plan again but it shows up that im already using the plan as my current plan. what should i do?

Basically I subscribed to a free month premium individual plan and Im on fr

Mon, 25 Nov 2024 14:41:51 GMT

I’m still on the free plan

Free month Student Premium

Kienna — Mon, 21 Apr 2025 17:33:54 GMT

Plan

Free

Country

Czech Republic

Device

Z Flip 5 Samsung

Operating System

One UI 6

My Question or Issue

Hello,
I'm having trouble claiming my free month of Student Premium. I helped my sibling set up her own Spotify account and used my payment card so she could get two free months of Premium. I ended up paying for one of those months, but I cancelled her Individual Premium subscription today.

Now I want to use the free Student Premium month that Spotify is offering me. My student status is verified until 2026, but whenever I try to claim it, I get a message saying I’ve already received two months of Individual Premium — likely from helping my sibling.

The problem is, I can’t even use those benefits myself because they were tied to her account and my card. I’d really like to use the Student Premium free trial. What should I do?

My premium account is not working

31g6cylt5spgbnbek76e — Tue, 29 Apr 2025 08:32:29 GMT

My premium account is not working. the problem is that i pay for 3 months individual trial but my account is still in free trial