topic Re: Payment went up without notifying me in Subscriptions

Payment went up without notifying me

MfHades2442 — Mon, 22 Jul 2024 14:49:29 GMT

Plan

Premium (Family)

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I agreed to paying for the $16.99 price for family premium and it shot ip to $20.00. I didn’t have h to e money for the price shooting up I had enough for the one I agreed to pay.

Re: Payment went up without notifying me

Billy-J — Tue, 23 Jul 2024 00:45:37 GMT

Hey @MfHades2442, thanks for reaching out to the Community!

Spotify only charges once per month, per subscription. That is the correct price for Premium Family, but I would recommend checking your Receipts page to see if you're able to replicate the charge of $20. If you don't see that charge listed there, I would recommend reaching out to your financial institution to see where that amount might be coming from. The charges you see on your receipts page are the charges that get deducted from your bank.

Hope this helps!