topic Re: My account got hacked and they changed my plan in Subscriptions

My account got hacked and they changed my plan

Harxzzz — Fri, 26 Jul 2024 01:33:57 GMT

Hey guys,

recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know if spotify could refound me this month?

I'm asking here because i didn't find a email to contact support.

Re: My account got hacked and they changed my plan

Luan — Thu, 02 Apr 2026 17:51:38 GMT

Hey, @Harxzzz
Welcome to the Spotify Community, and thanks for reaching out to us!

Sorry to hear that! First of all, beyond the actions you already took, it's also strongly advised that you change the password for:

The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
Any service where you use the same password as Spotify.

And you can get more information about how to protect your account here.

Regarding your question, for in-depth assistance with this issue, I recommend reaching out to the Spotify Customer Support team by choosing the best channel for you here.

Stay awesome! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

Re: Spotify Account was hacked and plan changed.

MomULove — Thu, 02 Apr 2026 17:52:03 GMT

This happened to me today. I got the email alert and one email saying my password was changed, but it was not. I was able to log in with my old password. Why does someone go in an change to the family plan and add users? How do they get access to my account to do that?