topic Re: Spotify monthly payment can not be seen in gcash philippines sir in Subscriptions

Spotify monthly payment can not be seen in gcash philippines sir

Tue, 13 Feb 2024 13:52:48 GMT

My spotify AB payment this feb 2024 inthe amount of 149 pesos (phil) was not shown in my gcash message to verify the actual deduction from my account .

Re: Spotify monthly payment can not be seen in gcash philippines sir

Joan — Wed, 14 Feb 2024 11:23:52 GMT

Hi there,

Thanks for reaching out. Check your receipts page and payment method and make sure that the payment was actually successful. If you see the payment on the former, but not the latter, then the issue is perhaps on the provider's side, so consider reaching out to GCash for further clarification. If the payment isn't visible anywhere, then most likely it wasn't debited. You can wait and see if it goes through on the second try.

Hope this clears things up.

Re: Spotify monthly payment can not be seen in gcash philippines sir

hestiaaaa — Tue, 30 Jul 2024 10:06:50 GMT

I am also having the same issue but it says in my gcash transactions that I have already paid my premium since it was auto-debit. But when I looked in my spotify account it says I haven’t paid yet.

Re: Spotify monthly payment can not be seen in gcash philippines sir

OscarDC — Tue, 30 Jul 2024 23:32:43 GMT

Hey @hestiaaaa,

Welcome to the Community and thank you for joining the conversation.

In your case, we'd first recommend checking the dates of your receipts page to see if the latest payment was from the current month or the previous one. If it's from the previous month, it's possible that the system tries to take the payment of the current one shortly, so we'd recommend double checking the available funds on your Gcash, just in case.

If you need more help with the payments, since we don't have access to user's accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

Hope this helps. If anything else comes up, don't hesitate to ask.

Re: Spotify monthly payment can not be seen in gcash philippines sir

Eman0815 — Thu, 30 Jan 2025 22:08:30 GMT

Hi how can I unlink my Spotify Ab to my gcash account it always deduc 149 in my gcash.

Re: Spotify monthly payment can not be seen in gcash philippines sir

Eni — Thu, 30 Jan 2025 23:39:01 GMT

Hey there @Eman0815,

Thanks for getting in touch about this and welcome to the Community.

Just to confirm, do you want to cancel your subscription? You can do it by following the steps here.

If the issue is that you don't have a Premium account, but the subscription is deducted every month from your GCash, we suggest that you take a look at this article.

Let us know how it goes.

Re: Spotify monthly payment can not be seen in gcash philippines sir

Its-meshally — Fri, 22 Aug 2025 16:00:23 GMT

Why is the spotify deducting my gcash when i avail 149 premium, it has only one month when supposedly it should be 3 months before they deduct it.!

Re: Spotify monthly payment can not be seen in gcash philippines sir

Joan — Sat, 23 Aug 2025 08:22:09 GMT

Hi @Its-meshally,

Thanks for reaching out.

If you've taken any kind of special 3 month offer, then that will only apply for that period and subsequent payments will be once again for 1 month. Check your receipts page and see which period your 3 months covers as it's likely it was for the previous months and you have since just been charged normally.

Hope this clears things up. Let us know if you need anything else.