topic Re: Family location not confirmed in Subscriptions

Family location not confirmed

Simeon-br — Mon, 17 Apr 2017 10:47:01 GMT

Hello everyone

I got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify taked them out. And now i cannot add them again. It says it can not confirm location so it does not add them. What should i do?

Re: Family location not confirmed

MariannaDulce — Mon, 17 Apr 2017 23:04:44 GMT

Eu estou na mesma situação, faço parte de um plano familiar e quando recebo o convite, uma mensagem diz que não pode confirmar a localização, mas o endereço está correto. Já recebi convite por e-mail e por link e não consigo entrar no plano.

Re: Family location not confirmed

mmancilla — Tue, 18 Apr 2017 23:44:16 GMT

Hey, i have the same problem since Sunday. I need help. :C

Re: Family location not confirmed

mantoniofassa — Thu, 27 Apr 2017 16:46:49 GMT

Eu também.. tentei 1000 vezes já.

Re: Family location not confirmed

mxtthmx — Thu, 27 Apr 2017 18:00:07 GMT

Each of your family member will receive an e-mail for the confirmation of the address that you used. It must be the same as the owner of the family account. Then after they confirmed try again to add them back.

Re: Family location not confirmed

dodohrodrigues — Thu, 27 Apr 2017 19:04:58 GMT

Estou com o mesmo problema, se alguém conseguir resolver por favor posta aqui pois já tentei de tudo

Re: Family location not confirmed

heidicadman — Thu, 29 Jun 2017 09:52:26 GMT

I paid for spotify for my son ... money has gone from my account but he hasn't received confirmation.. what to I do ?

Re: Family location not confirmed

leofmoreira — Mon, 14 Aug 2017 15:31:34 GMT

Estou encontrando o mesmo problema. Fui removido da conta Familiar da minha sogra - com quem moro - e ao receber novo convite, o Spotify acusa não conseguir confirmar meu endereço, conforme tela em anexo.

Re: Family location not confirmed

user-removed — Thu, 31 Aug 2017 01:29:39 GMT

It doesn't work... My son received the email with code, go to web page were it asks for address... In my profile the are no fields for street, number, zip code which are the fields the confirmation wabpage is asking for confirmation

Please help, I've been trying to add him back for about a month

Re: Family location not confirmed

leofmoreira — Thu, 31 Aug 2017 01:57:19 GMT

Best thing to do is to reach them out via Twitter and ask for help. They are veeery diligent and keen on helping. I got my issue solved in the same day.

Re: Family location not confirmed

plo72 — Sun, 27 Oct 2019 08:11:01 GMT

I have the same problem. I have tried to sonfirm location for my family members and I am really getting fed up. it just does work: it does not work if you try the autmotaic location , it does not work if you type the address. I have made sure it is exactly the same address and it still does not work. I need help or I quit.

Re: Family location not confirmed

Petya — Sun, 27 Oct 2019 10:09:37 GMT

Hey there @plo72,

Thanks for reaching out!

Check out this Spotify Answer and let me know if it works for you.

If it doesn't, let us know:

your device
OS
Spotify version
the exact error message/result you're getting

If you could add a screenshot, it'd be great.

Keep us posted!

Re: Family location not confirmed

CarolAranha — Tue, 30 Jul 2024 14:47:25 GMT

My daughter is having the same issue... she provided our home address and say it did not match and excluded her from my Family Plan... can anybody help please?

Re: Family location not confirmed

Ivelina — Wed, 31 Jul 2024 06:41:54 GMT

Hey @CarolAranha,

Thanks for joining the thread!

If your daughter is unable to join even after providing the correct address then it's best to reach out to Customer Support. They can take a look behind the scenes and assist you further. You can contact them via one of the ways mentioned here.

The Community's here if you've got any questions 🙂