topic Re: Can’t pay for subscription in Subscriptions

Can’t pay for subscription

Delya — Fri, 09 Aug 2024 11:15:09 GMT

Plan

Premium Duo

Country

Türkiye

Device

iPhone 13 Pro Max

Operating System

iOS 17

My Question or Issue

Hi! I can’t pay for subscription Duo. There is an information:

The payment is failed. Please try again, use a different payment card or a different payment method.

I was trying for 5 or more attempts but still can’t do that.

Re: Can’t pay for subscription

Maxim — Fri, 09 Aug 2024 13:10:57 GMT

Hey @Delya,

Thanks for coming to the Community.

I recommend making sure your payment method has sufficient funds, and is:

Registered in the same country to your Spotify account.
Not expired or canceled.
Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.

Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, e.g. with a password, PIN, fingerprint, or code sent to your device.

Let me know how it goes 🙂