topic Re: I am unable to pay for premium with Smart Load in Subscriptions

I am unable to pay for premium with Smart Load

Cawfee — Wed, 04 Jun 2025 10:48:42 GMT

Plan

Premium Individual

Country

Philippines

Device

Google Pixel 7

Operating System

Android 14

My Question or Issue

I am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more than the amount in my load to pay for it. I don't have any other payment methods as my PayPal and card are based in the UK. I have looked through posts like this and tried to text the shortcode 8823, however it says I have no 'existing pin consent'. I have tried to pay for it on different devices and in incognito mode but to no avail. I am just frustrated as I have been spending the past week trying to figure out why my payment won't go through.

Re: I am unable to pay for premium with Smart Load

Maxim — Sun, 12 Nov 2023 08:24:10 GMT

Hey @Cawfee,

Thanks for coming to the Community.

In this case, it's best to reach out to Support at https://cs.boku.com/spotify.

Hope this helps 🙂

Re: Smart subscription "Oops, something went wrong. Please try again or contact our support tea

tonnn — Tue, 02 Jan 2024 08:14:30 GMT

Currently experiencing the same problem, If you don’t mind me asking what did you do to fix the problem?

Re: I am unable to pay for premium with Smart Load

androidgyny — Fri, 05 Jul 2024 14:43:04 GMT

I also experience the same issue. How did you resolve it?

Re: I am unable to pay for premium with Smart Load

oreomcflurry — Thu, 01 Aug 2024 13:00:02 GMT

i'm having the same problem right now. sayang yung load :'( hahahaha

Re: I am unable to pay for premium with Smart Load

Yweom — Wed, 21 Aug 2024 15:57:41 GMT

Hello were u able to fix it? If u did please tell me how

Re: I am unable to pay for premium with Smart Load

Ashhton — Sun, 20 Oct 2024 15:22:15 GMT

How did yall fixed this solution:(

Re: I am unable to pay for premium with Smart Load

xx4444 — Thu, 14 Nov 2024 14:56:27 GMT

hi ! same experience po 🙂 nung first na gumamit ako smart billing to pay gumana naman pero ngayon hindi 😞 naayos niyo po ba? can u help me po?

Re: I am unable to pay for premium with Smart Load

xx4444 — Thu, 14 Nov 2024 14:57:45 GMT

hi ! same experience po nung first time ko mag pay using smart billing gumana naman pero now ayaw 😞 can u help me po baka may solution na

Re: I am unable to pay for premium with Smart Load

Yweom — Thu, 14 Nov 2024 15:03:05 GMT

I contacted smart po down po pala system nila that time try contacting them
po or try niyo rin po chat support ng spotify kasi baka po naparami po
retry niyo

Re: I am unable to pay for premium with Smart Load

xx4444 — Sun, 17 Nov 2024 11:42:55 GMT

where to contact smart and spotify po?