Charged twice per month

JanethL55 — Sat, 15 Jul 2017 15:02:41 GMT

You have been charging my card twice a month for months now. I need it to stop

Re: Charged twice per month

Bittencourt — Mon, 17 Jul 2017 17:53:01 GMT

Hey @JanethL55, welcome to the Spotify Community!

Let’s figure out what happened.

If the charges occurred around the same time

This can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.

WHAT TO DO

You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on your subscription page.

It's also possible that any extra charges are only 'pending' and won't complete, meaning no money will actually leave your account. For more information, see Unexpected Spotify charges on my bank statement.

If the charges occurred on different dates

This means you likely have more than one Spotify account.

WHAT TO DO

Check with your friends/family to see if anyone you know subscribed with your payment details.
Follow this guide to finding any other accounts you might have subscribed to Premium.

Let me know if this helps!

topic Charged twice per month in Subscriptions

Charged twice per month

Re: Charged twice per month

If the charges occurred around the same time

WHAT TO DO

If the charges occurred on different dates

WHAT TO DO