topic Re: Subscribe issue in Subscriptions

Subscribe issue

AhmedSob7i32 — Fri, 20 Sep 2024 23:32:52 GMT

Premium

Egypt

Oppo reno

Android

I want to subscribe to Premium Individual and I am trying to pay through Vodafone Cash, but I receiv

Re: Subscribe issue

Maxim — Sat, 21 Sep 2024 05:05:31 GMT

Hey @AhmedSob7i32,

Is there anything I can help out with?

If so, can you let me know a little more about what’s happening exactly? I’d love to see what I can suggest.

Thanks 🙂

Re: Subscribe issue

AhmedSob7i32 — Sun, 22 Sep 2024 16:45:41 GMT

Hi maxim

I have a balance in vodafone cash this method to paid, but i received a message (You are now unsubscribed, if you have any queries please contact customer service https://spotify.com/help)Hi maxim I have a balance in vodafone cash this method to paid, but i received a message (You are now subscribed, if you have any queries please contact customer service https://spotify.com/help)

Re: Subscribe issue

Dessi — Tue, 24 Sep 2024 06:46:08 GMT

Hey @AhmedSob7i32,

Thanks for the info!

If you've received this message, then it's possible that there was some sort of an issue with your payments, so it'd best to reach out to our Customer Support Team. They can take a closer look and provide you with more information.

Hope this helps.