topic Re: Getting Ads on Spotify Premium Duo in Subscriptions

Getting Ads on Spotify Premium Duo

Will0w17 — Fri, 17 May 2024 22:15:23 GMT

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium Duo

Country

Australia

My Question or Issue

I have just signed up for Spotify Premium Duo and my partner is still receiving ads whenever she plays music (we are NOT listening to podcasts so not talking about the hardwired ads). There has been no failed payment, with the next one due on the 27th this month.9

Re: Getting Ads on Spotify Premium Duo

osornios — Fri, 17 May 2024 23:38:38 GMT

Hey @Will0w17

Tell your partner to log into her Spotify profile on her browser here with her email. Her username will be displayed after she logs in.

After that, check the status of her subscription. If everything looks ok, logout of the app in her device, and be sure to use that username, instead of her email address, to login to her account. It's the one with the Premium features.

Hope it helps. 🙂

Re: Getting Ads on Spotify Premium Duo

ribezaz — Tue, 21 May 2024 07:31:37 GMT

Hello,

Welcome to the Spotify community, thank you for submitting your question here!

I'm sorry you and your partner are going through this issue. I recommend that you do a clean reinstallation of the Spotify app.

If it still doesn't work, let me know 🙂

Re: Getting Ads on Spotify Premium Duo

jbart122 — Sun, 22 Sep 2024 18:48:03 GMT

we tried this and it didn't work. any other options?

Re: Getting Ads on Spotify Premium Duo

Dessi — Tue, 24 Sep 2024 06:58:59 GMT

Hey @jbart122,

Thanks for reaching out and welcome to the Spotify Community!

Can you follow the steps suggested by @osornios and double-check if it says Premium Duo under Your plan? It's also a good idea to log out > restart your device > log back in to force a sync.

Keep us posted.