topic Multiple payments in Subscriptions

Multiple payments

Aminepr — Fri, 27 Sep 2024 00:24:58 GMT

Plan

Free/Premium

Country

Morocco

My Question or Issue

My problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify has been deducting twice each month.

Multiple payments

willgerig — Thu, 26 Sep 2024 19:38:02 GMT

I am receiving multiple reoccurring charges to my card from Spotify and all my accounts do not show these payments being made. How can I cancel this?

Re: Multiple payments

OscarDC — Fri, 27 Sep 2024 19:23:46 GMT

Hey folks,

Thank you for reaching out to the Community and welcome.

This type of double charge could happen for different reasons mentioned here. So first, we'd recommend checking your receipts and your bank statement to see if both payments were processed successfully.

If so, it's possible that you could have another Premium subscription active by mistake. In that case, we'd recommend following the steps mentioned under the section "Paying for multiple accounts?" of this same article.

Hope this helps. If you have any additional questions, don't hesitate to ask.

Charged twice in the space of two weeks without my card information saved on your website

ochuware — Thu, 09 Jan 2025 17:59:10 GMT

Plan

Premium

Country

Nigeria

Device

iPhone XR

Operating System

iOS 10

My Question or Issue

I subscribed on December 23rd, 2024 and I’m expecting my subscription to end before the end of January 2025. Why is my card being charged on the 9th of January 2025? It’s not even up to 3 weeks.
This is not the first time this is happening, I turned a blind eye last time but this is day light robbery.
This transaction was done by Vesicash innovative tech, and none of my card details are saved on your website.

Re: Charged twice in the space of two weeks without my card information saved on your website

7guzman — Fri, 10 Jan 2025 02:15:59 GMT

The same thing is happening to me, I don't know what to do, I guess I won't pay it

Re: Charged twice in the space of two weeks without my card information saved on your website

Amtab — Fri, 10 Jan 2025 16:19:46 GMT

Spotify has charged me twice too, I don't know how to contact someone to resolve this issue