topic Re: welcome back supscription in Subscriptions

welcome back supscription

Boaxzzzz — Thu, 01 Feb 2024 16:01:38 GMT

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

Re: welcome back supscription

Kiril — Fri, 02 Feb 2024 12:05:33 GMT

Hey @Boaxzzzz,

Thanks for posting in the Community!

In-app notifications for trial opportunities is something that happens occasionally if your account is eligible for them. My guess is that this pop-up will probably appear again for you in some time. Otherwise you can also check all the Premium subscription plans we offer, and get one from our Premium page here. You should still be able to get a month of a trial, if you've never used Spotify Premium before.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

Re: welcome back supscription

Nodwell — Fri, 27 Sep 2024 08:33:31 GMT

Same happened for me. I would like to resubscribe if this is available to me but if not i will go elsewhere.

Re: welcome back supscription

Maria — Sat, 28 Sep 2024 06:47:21 GMT

Hey there @Nodwell,

Thanks for reaching out in this thread!

You should be able to see offers and plans that are available for you directly on your account page. If the offer you're looking for doesn't appear, it's possible that it's no longer available. In this case, we suggest keeping an eye on your email inbox and make sure notifications are switched on, to get notified about any new offers that you're be eligible for. Fingers crossed that a similar one will appear for you in the future 🙂

Cheers!

Re: welcome back supscription

Kenilpabari — Wed, 24 Dec 2025 07:00:09 GMT

I have got 3 months for 99 as welcome back offer but don't know how to claim it can anyone help me with it!!

Re: welcome back supscription

Vasil — Thu, 25 Dec 2025 11:35:21 GMT

Hey @Kenilpabari,

Thanks for reaching out about this!

Could you let us know more details about this offer? Where did you see it (in-app pop-up or via email) and were you logged in when you noticed it?

As @Maria has mentioned, you should be able to see offers and plans that are available for you directly on your account page. If the offer you're looking for doesn't appear, it's possible that it's no longer available.

Tip: Make sure you're logged in to the correct account.

We'll be on the lookout for your response 🙂

Re: welcome back supscription

robdav6 — Fri, 30 Jan 2026 18:06:44 GMT

I am looking for answers to the same issue, and Spotify brought it me. Was offered two months for €6 as a "Welcome Back" ... disappeared. A month later, again it appeared when pondering going back to Premium, and clicking on it, it disappeared, leaving me to pay full price. I've chatted twice with Spotify and get the same, "What? Where? How? Email?..." And nothing can be done. I am asking Spotify .. if you'd like to have people return, offer promotions then disappear them thinking people will just pay, it's not cool. Bad business practice. You need to offer customers codes to respect your offers instead of convoluting the entire inquiry and leaving the customer with nothing but .... "is there anything else I can help you with?"