Payment “failed”. Aka a hoax

mason64737fjrj — Mon, 30 Sep 2024 01:50:29 GMT

I have had a premium plan for over five years. This mega corporation couldn’t be bothered to make an in app notification saying “price has changed” or something along those lines. Instead it is a notification that my “payment failed”. Over and over. After updating my info three separate times correctly with a card I use multiple times a week, it finally forces me to downgrade. Now, when I tried again to get premium, the only way I can get premium again is to subject myself to $21 a MONTH?!?! For an individual? That apple music looks better and better. Oh and sound quality is better too. If you wanted to charge more that should have been made clear. I am not desperate enough for your service that I am paying $21 in a failing economy. Honesty is the best policy, Spotify. Hope this helped. 😉

Re: Payment “failed”. Aka a hoax

Maxim — Mon, 30 Sep 2024 03:52:50 GMT

Hey @mason64737fjrj,

Thanks for reaching out.

Unfortunately, you didn't provide the name of the country you live in, so I'll be assuming US. According to the Spotify US page, Premium Individual only costs $11.99/month.

If you're seeing an entirely different price though, feel free to post a screenshot! 🙂

topic Re: Payment “failed”. Aka a hoax in Subscriptions

Payment “failed”. Aka a hoax

Re: Payment “failed”. Aka a hoax