topic Re: Free vs duo in Subscriptions

Free vs duo

luckysgirl1965 — Wed, 09 Oct 2024 15:27:41 GMT

I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan. HELP!!!

Re: Free vs duo

Maxim — Wed, 09 Oct 2024 17:34:46 GMT

Hey @luckysgirl1965,

Thanks for reaching out.

If you've closed your Spotify account, it can take around 14-30 days for your email address to become available for sign-up again.

After you closed your account, Spotify emailed you a link which you can use to reactivate it within 7 days. So if it hasn't been more than 7 days yet, you can just reactivate the account.

I hope this helps 🙂

Re: Free vs duo

luckysgirl1965 — Wed, 09 Oct 2024 18:06:23 GMT

oct. 1 I received an email "fufilled your deletion request" so it no longer identifies you. BUT, then I went back to the email I received when Husband set up Duo, and tried to access / set up there again and the error was that "someone already joined this duo plan" so Now when I reset password for **bleep** it is still only the FREE version!!!! So frustrating ..is there no one to actually SPEAK to?

Re: Free vs duo

Maxim — Thu, 10 Oct 2024 06:42:21 GMT

Hey @luckysgirl1965,

Thanks for getting back.

I recommend reaching out to Support so that they can take a closer look at your account and see what might be preventing you from joining the Premium Duo plan. 🙂

https://www.spotify.com/about-us/contact/

Thanks!