topic Re: plan information widget unavailable in Subscriptions

plan information widget unavailable

jryc_1234 — Tue, 13 Aug 2024 09:56:23 GMT

Plan

Duo Premium

Country

Philippines

Device

(iPhone 8 11)

Operating System

(iOS 17)

My Question or Issue

Basically I already purchased the Duo premium. As I was going to input my address, the app suddenly stopped working so I had to close it. But when I opened it back, I couldn’t enter my address and invite a member to my spotify duo. The plan information widget is also unavailable so I couldn’t add or manage my address nor invite a member. But I do have the premium features though, it’s just that I couldn’t invite a member nor add MY address.

Re: plan information widget unavailable

Maxim — Tue, 13 Aug 2024 11:33:35 GMT

Hey @jryc_1234,

Thanks for reaching out.

Instead of going through the app, can you please try it through this page? 🙂

Let me know how it goes!

Re: plan information widget unavailable

Lulufoto — Thu, 26 Sep 2024 14:08:17 GMT

I tried this but it says “There was a problem, please try again later”. Then brings me to

https://www.spotify.com/us/account/overview/

With an orange box informing me that,

“Your plan information widget is unavailable, and we are working on it. Please go to subscriptions to manage your plan/subscription.”

Any suggested links bring me to pages that won’t load.

Re: plan information widget unavailable

MihailY — Fri, 27 Sep 2024 06:32:10 GMT

Hey @Lulufoto,

Thanks for reaching out.

What happens when you open the Account overview page and click on the Manage your subscription or Manage members tabs instead of the suggested pages? Can you send us a few screenshots of how things look on your end? If yes, please make sure that the address bar is visible.

Cheers,

Re: plan information widget unavailable

sickonexd — Wed, 09 Oct 2024 16:23:50 GMT

I have the same problem

Re: plan information widget unavailable

sickonexd — Wed, 09 Oct 2024 16:27:18 GMT

I can open manage your subscription but when i try to open manage members it say that there was an error, try again later

Re: plan information widget unavailable

caracol007 — Wed, 09 Oct 2024 17:03:14 GMT

Same issue on my end. Just switched to the Family Plan using the app, confirming address did not load. Tried via browser afterwards, same issue.

EDIT: just received an e-mail confirming the plan change and the adress confirmation and invites work now.

Re: plan information widget unavailable

Mdove1 — Wed, 09 Oct 2024 17:09:57 GMT

The same has just happened to me too 😫

Re: plan information widget unavailable

ALejeh — Wed, 09 Oct 2024 17:23:28 GMT

Yea, im having the same issue but with Family plan.

Re: plan information widget unavailable

damn5266 — Wed, 09 Oct 2024 17:28:10 GMT

I have the same issue with caracol007, please help!

Re: plan information widget unavailable

jmannsjmanns — Wed, 09 Oct 2024 17:39:57 GMT

me too, with family plan

Re: plan information widget unavailable

n3dri1ja45cesrnjltma — Wed, 09 Oct 2024 18:12:14 GMT

same problem. its says "Your plan information widget is unavailable, and we are working on it. Please go to subscriptions to manage your plan/subscription."

please help me to fix this.

Thanks

Re: plan information widget unavailable

DSilva — Wed, 09 Oct 2024 18:49:09 GMT

I have the exact same problem for the exact same reason and happened when subscribing to the family plan, please help! Thanks in advance.

Re: plan information widget unavailable

sekejolang — Wed, 09 Oct 2024 18:51:32 GMT

same thing happens to my family plan, i cannot open manage members option

Re: plan information widget unavailable

con_clavi — Wed, 09 Oct 2024 18:57:14 GMT

As people above, I have the same problem with my Duo plan and I don't know what I should do.

Re: plan information widget unavailable

GDWhitelock — Wed, 09 Oct 2024 19:41:09 GMT

Also having exact same issue

Re: plan information widget unavailable

SY76 — Wed, 09 Oct 2024 20:24:10 GMT

Same problem here with DUO plan

Re: plan information widget unavailable

Olaff — Wed, 09 Oct 2024 20:38:18 GMT

Same problem here (Scotland)

Re: plan information widget unavailable

ExpectedBetter — Wed, 09 Oct 2024 20:45:51 GMT

Signed up for premium/family tonight, charged for premium, But can't invite other members. What's going on.

Re: plan information widget unavailable

thenaninani — Wed, 09 Oct 2024 20:52:04 GMT

same on the duo plan