topic Re: re: Payment failed in Subscriptions

Payment failed

snsrmllw — Mon, 09 Sep 2024 23:55:44 GMT

"Payment failed. Please try again, use a different payment card or a different payment method."

I'm on Premium Duo and this keeps popping up. I'm using payment by mobile (Smart) and things were ok last month.

Re: Payment failed

Alexya173 — Tue, 10 Sep 2024 05:00:37 GMT

Me pasa exactamente lo mismo. He probado distintas tarjetas y nada. Ya no sé qué hacer.

Re: Payment failed

Susan_GP — Tue, 10 Sep 2024 17:59:14 GMT

Hi there folks,

Thanks for reaching out to the Community and welcome.

If you're still having trouble with the payment, we recommend updating your payment details from an incognito/private tab. You can also try using a different device or internet connection.

@snsrmllw, if you pay via your mobile provider, we recommend checking out this Support page. For any other payment methods, we recommend checking out this article in order to make sure that everything's in order.

Keep us posted!

Re: Payment failed

snsrmllw — Mon, 14 Oct 2024 00:58:43 GMT

Did everything in here and nothing worked. 😞

Re: re: Payment failed

ldr7ramos — Tue, 15 Oct 2024 04:17:06 GMT

O cartão está salvo e a cobrança automática está com erro. Você poderia me ajudar?