topic Can’t access premium package in Subscriptions

iv paid for premium but still getting adverts

Wed, 09 Oct 2024 12:54:57 GMT

iv paid for it in september 31 but im still getting adverts

Re: iv paid for premium but still getting adverts

Maxim — Fri, 11 Oct 2024 03:50:43 GMT

Hey there,

Thanks for reaching out.

When you login at https://spotify.com/account, does it say Free or Premium?

Also, if your transaction was successful, you should've received a receipt from Spotify via email. The receipt contains the username of the account you purchased Premium for and you can use it for logging into Spotify.

Let me know how it goes 🙂

Can’t access premium package

Luffy3 — Mon, 21 Oct 2024 12:43:03 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have made payment but cannot access the premium package