https://community.spotify.com/t5/Subscriptions/No-longer-premium/m-p/1753074#M15259 <P>Hi,&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13182787">@Guilee</a>!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Welcome to the Spotify Community.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let's try to figure this out. Can you follow these steps for us?</SPAN></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Check your </SPAN><A href="https://www.spotify.com/account/subscription/" target="_blank"><I><SPAN style="font-weight: 400;">subscription page</SPAN></I></A><I><SPAN style="font-weight: 400;">.</SPAN></I><SPAN style="font-weight: 400;"> Your status should be Premium. </SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If you're on Premium, try signing out and back into the app. </SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Let us know how it goes.&nbsp;</SPAN></P> Tue, 18 Jul 2017 21:11:55 GMT MonicaM_Bogota 2017-07-18T21:11:55Z https://community.spotify.com/t5/Subscriptions/No-longer-premium/m-p/1742014#M14921 Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do? Fri, 14 Jul 2017 16:14:10 GMT https://community.spotify.com/t5/Subscriptions/No-longer-premium/m-p/1742014#M14921 Guilee 2017-07-14T16:14:10Z https://community.spotify.com/t5/Subscriptions/No-longer-premium/m-p/1753074#M15259 <P>Hi,&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13182787">@Guilee</a>!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Welcome to the Spotify Community.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let's try to figure this out. Can you follow these steps for us?</SPAN></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Check your </SPAN><A href="https://www.spotify.com/account/subscription/" target="_blank"><I><SPAN style="font-weight: 400;">subscription page</SPAN></I></A><I><SPAN style="font-weight: 400;">.</SPAN></I><SPAN style="font-weight: 400;"> Your status should be Premium. </SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If you're on Premium, try signing out and back into the app. </SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Let us know how it goes.&nbsp;</SPAN></P> Tue, 18 Jul 2017 21:11:55 GMT https://community.spotify.com/t5/Subscriptions/No-longer-premium/m-p/1753074#M15259 MonicaM_Bogota 2017-07-18T21:11:55Z