topic Premium is not working in Subscriptions

Premium is not working

pp7bi89zamre7go43ghb — Sun, 27 Oct 2024 17:10:20 GMT

Plan

Premium

Country

Colombia

Device

windows, Ios, android

Operating System

(iOS 10, Android Oreo, Windows 10, etc.)

My Question or Issue

I paid 20 days ago my student plan but now it is saying that I am on the free plan, which is not true, I already checked all my login information, and I am using the same information that I used to pay for the premium plan

Re: Premium is not working

Maxim — Mon, 28 Oct 2024 07:27:38 GMT

Hey @pp7bi89zamre7go43ghb,

Thanks for coming to the Community.

This might happen if you've had one or more failed payments or chargebacks from your bank or payment provider in the past. In these cases, the last successful payment is partly used to cover the time you enjoyed Spotify Premium without actually paying.

You can also check out this support article for more info about failed payments.

I hope this clears things up 🙂