topic Re: Partner formerly on Family plan can’t join Duo in Subscriptions

Partner formerly on Family plan can’t join Duo

supercj — Thu, 31 Oct 2024 01:52:29 GMT

Plan

Duo

Country

Device

iPhone 13 Pro Max

Operating System

Latest iOS

My Question or Issue

My partner was a part of a family plan with myself and my brother. He left and I went back to an Individual plan and my partner to Free. We now wanted to do a Duo together but when I invited her she was met with an error message (See attached).
We are unsure as she is not currently a part of any family or plan. Can anyone advise? Thanks!

Re: Partner formerly on Family plan can’t join Duo

Maxim — Thu, 31 Oct 2024 08:23:38 GMT

Hey @supercj,

Thanks for coming to the Community.

Please ask her to reach out to Support so that they can look into this: https://www.spotify.com/about-us/contact/ 🙂

Re: Partner formerly on Family plan can’t join Duo

supercj — Thu, 31 Oct 2024 16:46:13 GMT

Will do Maxim!