topic Re: No Option for Extending Family Subscription in Subscriptions

No Option for Extending Family Subscription

jitesinha — Tue, 29 Oct 2024 17:31:15 GMT

Hello,

I have a family plan subscription expiring in next 2 weeks. I checked under subscription and so on but i do not find any option to extend the subscription. On the plan page it shows Family Plan as current subscription but there are not option to pay for next month or renew it.

can you please help

Re: No Option for Extending Family Subscription

Maxim — Wed, 30 Oct 2024 07:38:30 GMT

Hey there,

Thanks for reaching out.

Can you please share a screenshot of this page? 🙂 Make sure no information, such as your payment method's details, are visible on it.

Re: No Option for Extending Family Subscription

jitesinha — Sun, 10 Nov 2024 07:35:47 GMT

see attached

1. I click on subscribe

2 .it goes to Individual Plan (Capture2.png) and because i want Family Plan

3. i click on change plan , then it goes to Plan overview page and shows Family Plan as current subscription but no option to extend

Re: No Option for Extending Family Subscription

jitesinha — Sun, 10 Nov 2024 07:37:54 GMT

I would like to extend the family account as one time payment but i can't see any option through the screen it says "Premium Faimly -> Subscribe or one time payment" as you can see in the screen shot. This is disappointing 😞

Re: No Option for Extending Family Subscription

Maxim — Mon, 11 Nov 2024 17:09:20 GMT

Hey @jitesinha,

Thanks for letting me know.

Can you please try subscribing to Premium Family here?

If the issue persists, give it a try on a different device and in an incognito window.

Let me know how it goes 🙂