Upgraded wrong account

jord4n- — Tue, 19 Nov 2024 18:14:31 GMT

I used the wrong account when upgrading to Premium Duo. Can I change which account my payment/upgrade was used for?

Plan

Premium Duo

Country

USA

Device

iPhone 13

Re: Upgraded wrong account

Luan — Wed, 20 Nov 2024 02:40:07 GMT

Hey, @jord4n-
Welcome to the Spotify Community, and thanks for reaching out to us here!

I'm sorry to hear that!

As this would be something out of our escope here in the community, I recommend reaching out to the Spotify Customer Support team by choosing the best channel for you here.

Just for your information, they typically reply within 24-48 hours by email. Still, you can also tweet to @SpotifyCares on X (Twitter), message Spotify Cares on Facebook, or even get assistance via live chat, if available in your country.

If there is the possibility of migration, they will be able to help you with that. I hope you can get that! 🙂

Have a great day!

topic Re: Upgraded wrong account in Subscriptions

Upgraded wrong account

Re: Upgraded wrong account