topic I got charged twice, i need a refund! Scammer in Subscriptions

why am I being charged twice for my spotify?

25939582 — Thu, 21 Sep 2023 06:50:28 GMT

I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you help me .

Re: why am I being charged twice for my spotify?

Wildbahner — Thu, 21 Sep 2023 07:05:25 GMT

I have the same issue - two charges - in my opinions for one familiy account. Thanks for the answers in advance.

Re: why am I being charged twice for my spotify?

Gigi30 — Thu, 21 Sep 2023 17:47:32 GMT

Me too. I just realized that Spotify charged me twice this month. What i find really unacceptable is that there is not even an email or telephone where to call and get this issue sorted out.

Re: why am I being charged twice for my spotify?

Lyubka — Sat, 23 Sep 2023 11:37:28 GMT

Hey there folks,

Thank you for reaching out here in the Community.

Spotify charges an account only once per month. We'd suggest that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for a certain month.

Keep in mind that it's possible you've had some failed payments on your account for the past few months, and the system was able to take the payments with a certain delay.

Lastly, you might have another account with us and that you might be paying for this account. If that's the case - head here to find more steps for locating your other account. Once you've located it, you can cancel the subscription by following the steps in this article.

On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

Hope you get this sorted out soon. If you need anything else, the Community is here for you.

Re: Deleted Old Account, Still Getting Charged

Rwaedn — Wed, 27 Dec 2023 22:28:44 GMT

Hello I also need help with this problem also can you explain what a second account is?

Quería saber xq me están cobrando 3 Spotify Premium duo?

Thu, 18 Jul 2024 01:46:37 GMT

Me están cobrando 3 cuentas premium duo y yo solo uso una con una sola persona

Necesito comunicarme con alguien de Spotify

Mon, 22 Jul 2024 17:47:39 GMT

Doble cobro

olá, eu tenho plano familia porem hoje me cobraram mais 21,90 do premium

Wed, 07 Aug 2024 14:34:29 GMT

paguei o plano familia 2 dias depois me cobraram mais 21,90 plano premium

Julieta

JulietasUribes — Sun, 18 Aug 2024 23:24:18 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

tengo una cuenta duo que si reconozco y se hace el cobro a mi tarjeta por la cantidad de 169 cada mes; me llega otro cobro de Spotify de 129 al mes a mi cuenta, pero yo no reconozco ninguna otra cuenta y no se ese pago con que usuario esté enlazado, AYUDA!!!

Re: why am I being charged twice for my spotify?

santizarate25 — Wed, 28 Aug 2024 02:11:57 GMT

come on, it is not always us, spotify can have some issues. Is there someone we can talk to? or do we have to figure out the solution on our own as a "community"?

I have been charged twice.

Matteo000 — Sat, 31 Aug 2024 23:15:40 GMT

Hi there,

I have been charged twice despite owning Spotify Premium Duo since years on direct debit. I will need a refund on the second payment please.

Plan

Premium Duo

Country

Device

iPhone

Operating System

iOS

My Question or Issue

I will need a refund on the second charge, please.

Оплата пройшла, але підписка не формувалася

luchaninovaa — Sun, 22 Sep 2024 15:45:23 GMT

Спочатку оплата не проводилась бо у мене не вистачало коштів, потім я поповнила картку та гроші стягнулись, але підписка не поновилась і зараз Spotify намагається стягнути гроші знову.

Premium

Country

Україна

Device

Iphone 11 pro

Operating System

iOS 17.6

I was charged my monthly subscription but I was also charged an extra $32

Tue, 24 Sep 2024 21:41:17 GMT

I checked my account and noticed that I was charged my normal $21 and some change but then you also charged me $32 even right behind that.

Re: I have been charged twice.

luchaninovaa — Wed, 25 Sep 2024 18:52:59 GMT

Тобі повернули кошти?

Double subscription

Irdinaur — Thu, 10 Oct 2024 15:45:16 GMT

Please help me😭😭

i alrd subscribed for 3 moths individual plan and i accidentally made another plan wich is the family plan and payed for it. Help me pleasee😭😭😭

Re: Subscription payment postponed due to insufficient funds, how do i pay it now?

laddone — Wed, 30 Oct 2024 02:21:48 GMT

haii. saya telah berlangganan dengan spotify cukup lama, akan tetapi bulan ini dompet elektronik saya juga kekurangan dana untuk membayar spotify saya, setelah dompet elektronik sudah terisi, secara otomatis spotify menarik dana untuk berlangganana saya dan dana tersebut sudah terpotong di dompet saya, akan tetapi akun premium yang berlangganan belum masuk dengan pemberitahuan diakun spotify saya pembayaran gagal, dan beberapa hari kemudian spotify ingin menarik dana di dompet eletronik saya kembali walaupun gagal, bagaimana hal ini bisa terjadi?

mohon bantuannya

Dzień dobry z mojego konta dwa razy została pobrana opłata na miesiąc

Mon, 04 Nov 2024 17:42:07 GMT

Czy jest możliwy zwrot pieniędzy za dwa pobranie dwa razy tej samej kwoty za jeden miesiąc premium

Payment taken from bank but spotify says it failed

Bee2025 — Sat, 09 Nov 2024 09:11:23 GMT

Plan

Premium

Country

India

My Question or Issue

I had a spotify individual subscription which I recently canceled because the last 2 months spotify withdrew the payment from my bank account but the app said that it failed so I had to pay twice. I thought it was an occasional mistake when it happened the first time so I didn't really mind it I just paid the second time but it happened again so I canceled the subscription. I'm quite disappointed with spotify about this tbh.

I got charged twice, i need a refund! Scammer

GrShift — Fri, 22 Nov 2024 09:57:27 GMT

So basically i had premium spotify with me, but heres the problem, my bill normally will charged me every 17th each month, but THIS MONTH is actually FIRST TIME spotify charged me unknowingly 1st November 2024 around 09:07am (malaysia time zone) and i thought at first its just early payment, but unexpectedly, spotify CHARGES me again at 17th November 2024 12:29 pm (malaysia time zone) this is unacceptable, i didnt even cross platform my account to other people, why i was charged TWICE? WHAT AND WHICH DEVICES WAS CHARGED ON 1ST NOV? REFUND MY MONEY BACK BECAUSE U MAKE ME HEART ATTACK WHEN MAXIS STATEMENT CAME WITH THAT MUCH I HAD TO PAY, crazy

Me están cobrando doble el mes

Thu, 28 Nov 2024 01:36:17 GMT

Me cobraron dos veces este mes el día 22 -11-2024 y el día 27-11-2024