https://community.spotify.com/t5/Subscriptions/My-account-disappeared/m-p/1755003#M15335 Hi! I just changed phones. I just logged into my spotify account on my new phone but it does not have any of my playlists nor does it have my prime family account - i have nothing... how can attach this phone to my existing premium family account? Thank you for helping Wed, 19 Jul 2017 17:34:54 GMT Jojjolsson 2017-07-19T17:34:54Z https://community.spotify.com/t5/Subscriptions/My-account-disappeared/m-p/1755003#M15335 Hi! I just changed phones. I just logged into my spotify account on my new phone but it does not have any of my playlists nor does it have my prime family account - i have nothing... how can attach this phone to my existing premium family account? Thank you for helping Wed, 19 Jul 2017 17:34:54 GMT https://community.spotify.com/t5/Subscriptions/My-account-disappeared/m-p/1755003#M15335 Jojjolsson 2017-07-19T17:34:54Z https://community.spotify.com/t5/Subscriptions/My-account-disappeared/m-p/1755201#M15340 <P>Hi&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13281636">@Jojjolsson</a>, welcome to the Spotify Community!</P> <P>&nbsp;</P> <P>There are a couple things that could have happened, we’ll help you get to the bottom of it.</P> <P><BR />Try to log out/ log in and see if your Premium activates. If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?</P> <P><BR />If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this <A href="https://support.spotify.com/article/do-i-have-an-additional-account/" target="_self">guide</A> in our FAQ to find out if you have a second account.</P> <P><BR />Let us know if you have any questions. Thanks!</P> Wed, 19 Jul 2017 18:27:35 GMT https://community.spotify.com/t5/Subscriptions/My-account-disappeared/m-p/1755201#M15340 Aimee_T 2017-07-19T18:27:35Z