Complaint and Student Subscription Problems

Mphilips1 — Wed, 19 Jul 2017 10:30:16 GMT

I am massively disappointed with the spotify service and I find it absolutely ridiculous that the only way to contact somebody is through tweeter which i do not use. Last month I spoke to somebody named Kevin B using a support chat (which seems unavailable now) in regards to being charged the full premium price even though i had a student subscription. He informed me that i needed to activate my student card again which i did and even after sending him a screen shot saying that i will be charged £9.99 in july he reassured me that the system has just simply not been updated yet. Low and behold i was just charged £9.99 this month even though i re-subscribed my student card last month and he confirmed that it was all fixed. I want somebody adequate to fix this problem. I have the screenshots availabe but i will not upload them on this forum as my card details and suscription details are in view.

Re: Complaint and Student Subscription Problems

Aimee_T — Wed, 19 Jul 2017 18:57:00 GMT

Hey @Mphilips1, welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channel in Facebook. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

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Complaint and Student Subscription Problems

Re: Complaint and Student Subscription Problems