topic Basic Family Pan and advertisement in Subscriptions

Basic Family Pan and advertisement

tugdual1 — Sun, 01 Dec 2024 15:36:51 GMT

Plan

Basic Family Plan

Country

Ireland

Device

Cubot

Operating System

Android

My Question or Issue

Hi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.

It is not working for my partner. Playlist is interrupted by adds.

Can you advise how to avail to feature?

I don't see the point of paying extra if they still have adds.

Thank you in advance

Re: Basic Family Pan and advertisement

Maxim — Sun, 01 Dec 2024 16:03:46 GMT

Hey @tugdual1,

Thanks for reaching out.

They shouldn't be seeing or hearing any ads if they're part of your plan. I recommend asking them to open the Spotify mobile app and go into Settings > Account. Does it show Free or Basic/Premium there?

Additionally, they can also log in at https://spotify.com/account to check their plan status.

Let me know how it goes 🙂

Re: Basic Family Pan and advertisement

fratetrain — Wed, 18 Mar 2026 16:56:12 GMT

I'm also on a Basic Family Plan and just had Ads start playing today. Would like to know why?

Re: Basic Family Pan and advertisement

Maxim — Wed, 18 Mar 2026 17:09:39 GMT

Hey @fratetrain,

Thanks for coming to the Community.

Spotify is aware that some Basic Plan users are getting ads, despite their accounts appearing as Premium, and they're currently investigating this. You can find more info here here.