topic Payment through GCash won't work in Subscriptions

GCash payments keep failing

Sat, 28 Sep 2024 21:50:54 GMT

It seems that the issue of 28-9 with processing Gcash payments is not resolved yet. I have enough funds but still get an error that Spotify is unable to process the payment.

Re: GCash payments keep failing

Dessi — Sun, 29 Sep 2024 10:36:50 GMT

Hi there,

Thanks for reaching out and welcome to the Spotify Community!

Sorry to hear you're still experiencing this, we'd be happy to help you solve it. Can you check if:

there are any fraud/anti-spam rules from the wallet or provider side preventing the payments
you've reached the wallet spend limit for the day/month - If that's the case, try the following day or use an alternative payment method

If the payments keep failing afterwards, it's also possible that your account was locked for making any further payments, so it'd be best to reach out to the Customer Support folks, so that they can assist you further.

Hope this helps.

Re: GCash payments keep failing

roto_7 — Mon, 30 Sep 2024 16:42:48 GMT

I have the same issue.

Re: GCash payments keep failing

Chocodivine — Mon, 30 Sep 2024 22:55:09 GMT

Same issues

Re: GCash payments keep failing

Hamza726 — Tue, 01 Oct 2024 02:59:06 GMT

same issue here

Re: GCash payments keep failing

roto_7 — Tue, 01 Oct 2024 04:03:00 GMT

Please reply when the issue has been resolved, include evidence too

premium page checkout not loading for students

certifiedmicrowave — Tue, 01 Oct 2024 15:08:44 GMT

Plan

Free/Premium

Country

philippines

Device

(oppo reno 8t, laptop)

Operating System

(windows 11, color OS)

My Question or Issue

whenever I try to buy premium the checkout page doesn't load. After I choose the plan I want which is students, I link my gcash account every time and it takes me to a site but it never loads and takes me back to linking my gcash account

Re: GCash payments keep failing

Julian — Tue, 01 Oct 2024 17:22:30 GMT

Hi folks! Welcome to the Spotify Community

First of all, make sure to keep in mind the info sent by @Dessi above.

If you've checked everything is fine with your wallet and there are enough funds, we suggest trying subscribing again from Spotify.com/premium using a Google Chrome incognito window if possible. If it's not working, please send us a screenshot of the error so we can investigate further. Just make sure to hide any personal information from the screenshot.

On another note, keep in mind GCash isn't available in all countries. If you're trying to subscribe from a country where it isn't available, we suggest that you update the country in your account and use a valid payment method from there.

As a workaround, we suggest using a different payment method in the mean time if possible.

Keep us posted.

Re: GCash payments keep failing

Soulfireph — Wed, 02 Oct 2024 12:34:59 GMT

Same issue

Re: GCash payments keep failing

Iridescentt — Thu, 10 Oct 2024 14:52:10 GMT

Same issue for me.

Re: GCash payments keep failing

anncatz — Fri, 11 Oct 2024 00:33:13 GMT

same issue, its always "oops, something went wrong" and this has been happening for 3 days

Re: GCash payments keep failing

anncatz — Fri, 11 Oct 2024 00:46:30 GMT

please update or reply when its already fixed

Re: GCash payments keep failing

Vasil — Fri, 11 Oct 2024 09:38:49 GMT

Hey folks!

Thank you all for reporting this, it's being looked into.

In the meantime, please make sure your GCash accounts are fully verified.
To see how you can do this, you can either take a look at this Help Center article or reach out directly to the GCash support folks.

Keep us posted and we'll do the same! Cheers 🙌🏼

Re: GCash payments keep failing

NathanielSotto — Wed, 16 Oct 2024 05:00:59 GMT

Unfortunately, I'm also having the same issue. I have not gotten my GCash verified for about 2 or 3 years now and I've been paying my student plan through GCash for 2 or 3 years now unverified. Today, my plan is unfortunately done even if I have enough money in my GCash and I've tried starting it up again and my payment has failed, I have no other option to pay because GCash isn't working. I even tried opening an incognito tab and each time I get a message on my phone from GCash saying I have linked my Spotify to my GCash, the payment keeps failing. I have spent 2 hours trying to get my plan started again and it keeps failing. I've tried paying through 3 different devices and even going as far as going to the incognito tab to start my student plan again and payment keeps paying through GCash. I have no other option to pay so I'm needing an answer. I'm also from the Philippines so I'm not sure if I'm the only one with the issue this October. I'm note even sure being unverified is the issue, I'm unfortunately having difficulty on verifying my GCash because I have not gotten the required documents to Verify so this is my only way of paying or starting up my Student plan again. Thanks!

Re: GCash payments keep failing

vlftakeru — Wed, 16 Oct 2024 15:13:45 GMT

I am having the same exact problem.

Re: GCash payments keep failing

Gab_Flores02 — Sun, 20 Oct 2024 14:22:32 GMT

same situation right now please resolve this

Re: GCash payments keep failing

anncatz — Mon, 21 Oct 2024 02:12:28 GMT

same problem, please reply or notify me when fixed

Why does spotify keep showing "We failed to log you in" after I try to pres

Tue, 22 Oct 2024 11:13:36 GMT

After I try to press the subscription for the Student premium plan. I tried on both the app and the website but all my attempts in subscribing to a premium account keep failing

Premium Payment not working (Gcash not verified account)

Manuelbtw — Sat, 26 Oct 2024 11:01:43 GMT

Plan

Student Plan

Country

Philippines

Problem:

When I was going to open Spotify on my phone it would say that my last payment didn't work so I tried updating it after that it still wouldn't work for some reason. I have been using the same gcash account and the same plan for years now and suddenly it wouldn't work? Is it because I'm using a gcash account that isn't verified? Please help

Re: GCash payments keep failing

jaksjakSjak5 — Fri, 01 Nov 2024 12:46:49 GMT

I tried to subscribe again and now it requires verification? I sent an application but pls fix it back to the old version where it isn’t required.