topic Re: Upgrading from Premium Single to Premium Duo in Subscriptions

Upgrading from Premium Single to Premium Duo

KittyM — Mon, 09 Dec 2024 18:42:04 GMT

I am currently subscribed to the Premium Single plan but would like to upgrade to Premium Duo. However, when I click on the available plans and select Duo, it says that the Duo plan is not available....

"error
Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."

Any help appreciated, thanks.

Re: Upgrading from Premium Single to Premium Duo

Maxim — Mon, 09 Dec 2024 19:14:09 GMT

Hey @KittyM,

Thanks for reaching out.

What kind of payment method are you currently using to pay for Premium Individual? 🙂

Re: Upgrading from Premium Single to Premium Duo

KittyM — Thu, 12 Dec 2024 13:34:21 GMT

I think it's subscribed through Google

Re: Upgrading from Premium Single to Premium Duo

Maxim — Thu, 12 Dec 2024 13:56:43 GMT

Hey @KittyM,

Thanks for letting me know.

I recommend following these steps to cancel your subscription. You should also be able to cancel it directly through Google Play.

Once your subscription has ended, please try subscribing to Premium Duo directly at https://spotify.com/duo. 🙂

Let me know how it goes!

Re: Upgrading from Premium Single to Premium Duo

KittyM — Thu, 12 Dec 2024 13:58:22 GMT

But if I cancel my subscription, won't I lose my music, playlists and podcasts?

Re: Upgrading from Premium Single to Premium Duo

Maxim — Thu, 12 Dec 2024 14:09:10 GMT

Hey again, @KittyM,

As stated in the support article I linked, you keep your playlists and saved music when your account is free. You can also still log in and play with ads. 🙂

Re: Upgrading from Premium Single to Premium Duo

KittyM — Thu, 12 Dec 2024 14:12:43 GMT

Thank you 😊 I'll give it a try later.