topic Unable to add my free account to my husbands duo premium account in Subscriptions

Duo plan - Address verification not working

Mailmanjulavenugopal — Sat, 10 Aug 2024 05:51:37 GMT

Plan

Premium Duo

Country

Switzerland

Device

iPhone iPhone (Husbands)

Operating System

17.5.1 (Husbands)

My Question or Issue

I have invited my husband to join my premium duo plan I recently upgraded to. To join he needs to enter his residential address and it has to match mine. Although the same address is being shared, the system prompts the addresses don't match and to try again. I've already paid a month's bill for Premium Duo without being able to use it. How to solve this?

Re: Duo plan - Address verification not working

OscarDC — Sun, 11 Aug 2024 16:45:31 GMT

Hey @Mailmanjulavenugopal,

Thank you for reaching out to the Community and welcome.

If your husband is using the exact same address you registered in your plan, it's possible that the country registered on their account is different from yours. So in this case, we'd recommend updating the country settings on their account to make sure it matches properly before trying again.

If the issue persists, we'd recommend to your husband to accept it from a different device (using their own account) to see if it makes any difference.

Lastly, we'd recommend following the process mentioned in the Status update of this thread as it was an ongoing issue recently fixed.

Hope this helps. Let us know how it goes.

Unable to add my free account to my husbands duo premium account

l8chhqjotme03c8as3np — Sat, 14 Dec 2024 14:38:45 GMT

Plan

Free/Premium

Country

Australia

Device

(iPhone 11

Operating System

(iOS's.)

My Question or Issue

I am on Spotify free. My husband is on premium. He has upgraded to duo and sent me an invite. I have accepted invite but I keep getting an error message saying that Spotify is unable to verify that we live at the same address

I can’t see where to add my address.
out address is <snip - Moderator Edit>

my name is Kathy

my husbands name is Ross

please help us

The invitation to a duo plan doesn’t work and we have the same address

Thu, 13 Mar 2025 16:07:15 GMT

I changed my plan from individual to family duo, I add my address (which is listed), then send the invitation, when the other person put the same address the app says that an error occur and doesn’t let us use the duo plan, even that I already pay for the Duo plan

Spotify Duo Address is not matching

122740311 — Wed, 27 Aug 2025 12:45:46 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have a Spotify Duo account and recently changed the address and other user to include my wife in the plan. We tried to use the same address but the system is not recognizing us as having the same address. How could this be the case?