topic Re: Basic Premium in Subscriptions

Basic Premium

anpuop1511 — Wed, 18 Dec 2024 14:55:11 GMT

I want to switch to the Basic Premium Individual Plan, but I don't know how to. I live in the US.

Re: Basic Premium

Maxim — Thu, 19 Dec 2024 07:08:23 GMT

Hey @anpuop1511,

Thanks for reaching out.

If you're eligible for a Basic plan, you'll be able to switch to it by following these steps:

Log into spotify.com/account.
Under Manage your plan, click Change plan.
Choose the Basic plan.

Let me know how it goes 🙂

Re: Basic Premium

anpuop1511 — Thu, 19 Dec 2024 12:06:44 GMT

I don't see it on the website. But on the Spotify app it lists it but I can't switch. How do you become eligible?

Re: Basic Premium

Maxim — Thu, 19 Dec 2024 12:12:39 GMT

Hey @anpuop1511,

Thanks for getting back.

The Basic plan is only available to certain Premium users who subscribed before a certain cut-off date (some point in June of this year). 🙂

Re: Basic Premium

anpuop1511 — Thu, 19 Dec 2024 12:23:56 GMT

Oh, okay. Thank you for your help!

Re: Basic Premium

Maxim — Thu, 19 Dec 2024 12:26:03 GMT

You're welcome, @anpuop1511 🙂

Excluding clients via partners from basic license unfair

Bert21 — Wed, 30 Apr 2025 08:49:41 GMT

I find it very unfair that customers, who have a subscription for many years (in the first years direct and later via partner kpn) are excluded from the basic program. As a family We use spotify for daily music, but are not interested in podcasts or books.
therefore the basic subscription is enough for us. But apparently we are excluded. And that sounds really unfair to dedicated customers. I would expect more concideration from spotify. It is still European i presume?