I had my bank account debited twice, the plan was not changed

Mon, 30 Dec 2024 22:58:12 GMT

I saw that spotify charged me twice even though I didn't change my plan or payment. What can I do to get my money back that spotify took from me without any reason?

Re: I had my bank account debited twice, the plan was not changed

Bittencourt — Tue, 31 Dec 2024 01:12:10 GMT

Hi there, thanks for reaching out!

Spotify only charge each Premium plan once per month.

If you notice multiple Spotify payments in the same month, please check your receipts and details of your payments on your account page.

Also, you can check the status of the payments on your bank statement. If the payment shows as pending or processing, this is a temporary authorization charge made by your payment provider. If a regular payment fails, Spotify will try to take it again later. You may see both the failed payment and the payment that went through on your bank statement - but only one has actually been taken.

Hope this helps!

topic Re: I had my bank account debited twice, the plan was not changed in Subscriptions

I had my bank account debited twice, the plan was not changed

Re: I had my bank account debited twice, the plan was not changed