topic Re: The limit on download devices is not being lifted in Subscriptions

The limit on download devices is not being lifted

miyasan31 — Sun, 05 Jan 2025 08:06:31 GMT

When I try to download, I get the message "You have reached the device limit." Even if I sign out of all devices from the account settings screen, this does not improve the situation.

Re: The limit on download devices is not being lifted

Maxim — Sun, 05 Jan 2025 10:08:31 GMT

Hey @miyasan31,

Thanks for coming to the Community.

I recommend maling sure that you've removed all Spotify offline music from the devices that you don't use, otherwise, they'll still count towards your offline device limit. 🙂

To remove offline music from a device, open the Spotify app > Settings > Storage > Remove all downloads.

Let me know how it goes!

Re: The limit on download devices is not being lifted

derekfrost — Sun, 05 Jan 2025 15:13:49 GMT

Same issue, this does not work though

Re: The limit on download devices is not being lifted

miyasan31 — Sun, 05 Jan 2025 17:20:37 GMT

Thank you so much, I'm so glad you enjoyed the post!Glad to hear it!

Some devices have already been sold and cannot be operated on.

Re: The limit on download devices is not being lifted

Maxim — Sun, 05 Jan 2025 18:37:48 GMT

Hey @miyasan31,

Thanks for letting me know.

In that case, it's best to reach out to Support so that they can look into it 🙂

Re: The limit on download devices is not being lifted

miyasan31 — Mon, 06 Jan 2025 07:22:05 GMT

We were able to resolve the issue!

Can't download offline on new device

Nopenopenope34 — Sun, 16 Feb 2025 20:24:52 GMT

Heya! 😀

I'm trying to download on a new device. Someone said contact suport to get them to do it, but I literally cannot find the support contact anywhere. Just an endless nested list of menus with info on how to do things 😬 How come we can't remove devices ourselves?!

I feel this is a big oversight. All other apps I use with cloud (discord, telegram, etc) has this feature. Would really like for it to be implemented again, as I know it used to be there in the past.

Wishes of a good day! 🤗