topic Re: Charged twice... what do I do? in Subscriptions

Charged twice... what do I do?

ChicagoCyclist — Wed, 05 Apr 2017 04:34:42 GMT

I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month??

Thanks!

Re: Charged twice... what do I do?

Lynnea98 — Wed, 05 Apr 2017 05:08:14 GMT

I also have this problem.

Re: Charged twice... what do I do?

spacemintcake — Wed, 05 Apr 2017 08:16:39 GMT

Me too! I'm charged twice for a long time and I couldn't find anyone to contact to solve this problem in Taiwan. Should we deal this with the bank too?

Re: Charged twice... what do I do?

Robert_W — Wed, 05 Apr 2017 18:17:39 GMT

Hey,

Sorry to hear about the payment issues.

First of all, did those payments come out of your account on the same day?

If so you probably just hit the upgrade button more than once (and both payments were credited to your account).

You can double check this by going to your Subscription Page and confirming your next payment date is more than 1 month away.

Let me know how you get on!

If you believe you are eligible for a refund, please get in contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!

Re: Charged twice... what do I do?

ChicagoCyclist — Wed, 05 Apr 2017 21:49:08 GMT

Yes, they came out the same day. The reason why is because there was an error finding my university so I had to get support, then the second time was the legitimate process of getting my premium.

It still says charges pending but still deducted from my account...

I checked the subcription page and it says it will automatically renew 5/5, so I am still getting charged for next month.