https://community.spotify.com/t5/Subscriptions/Duo-plan/m-p/6639239#M154441 <P>Hey there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26673395">@Susana7</a></SPAN>,</P> <P>&nbsp;</P> <P>Welcome to the Spotify Community! I hope you don't mind me replying in English.</P> <P>&nbsp;</P> <P>Could you let us know the exact error message you're seeing so we can have a closer look? If it says that your address doesn't match, make sure you're entering the exact same address as that of the plan manager. They can copy it from their <A href="https://spotify.com/account/duo/" target="_blank"><STRONG>Duo page</STRONG></A>. I'd also recommend double-checking if your <A href="https://support.spotify.com/article/country-region-settings/" target="_blank"><STRONG>country settings</STRONG></A><STRONG> </STRONG>match.</P> <P>&nbsp;</P> <P>In case it's a technical issue, ask the plan manager to send you a new invite link and open it in an incognito window, or with another browser/device. It's also worth checking if switching to a different Wi-Fi network / mobile data does the trick.</P> <P>&nbsp;</P> <P>I'd recommend checking out<STRONG> </STRONG><A href="https://support.spotify.com/article/cannot-join-duo-plan/" target="_blank"><STRONG>this article</STRONG></A> as well.</P> <P>&nbsp;</P> <P>Cheers <span class="lia-unicode-emoji" title=":sign_of_the_horns:">🤘</span></P> Thu, 09 Jan 2025 07:53:45 GMT Yordan 2025-01-09T07:53:45Z https://community.spotify.com/t5/Subscriptions/Duo-plan/m-p/6637500#M154415 <P>Uma pessoa fez-me convite para plano duo, mas o meu acesso está a ser negado. Agradeço verificação urgente. Obrigada&nbsp;</P><P>&nbsp;</P> Wed, 08 Jan 2025 14:26:26 GMT https://community.spotify.com/t5/Subscriptions/Duo-plan/m-p/6637500#M154415 Susana7 2025-01-08T14:26:26Z https://community.spotify.com/t5/Subscriptions/Duo-plan/m-p/6639239#M154441 <P>Hey there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26673395">@Susana7</a></SPAN>,</P> <P>&nbsp;</P> <P>Welcome to the Spotify Community! I hope you don't mind me replying in English.</P> <P>&nbsp;</P> <P>Could you let us know the exact error message you're seeing so we can have a closer look? If it says that your address doesn't match, make sure you're entering the exact same address as that of the plan manager. They can copy it from their <A href="https://spotify.com/account/duo/" target="_blank"><STRONG>Duo page</STRONG></A>. I'd also recommend double-checking if your <A href="https://support.spotify.com/article/country-region-settings/" target="_blank"><STRONG>country settings</STRONG></A><STRONG> </STRONG>match.</P> <P>&nbsp;</P> <P>In case it's a technical issue, ask the plan manager to send you a new invite link and open it in an incognito window, or with another browser/device. It's also worth checking if switching to a different Wi-Fi network / mobile data does the trick.</P> <P>&nbsp;</P> <P>I'd recommend checking out<STRONG> </STRONG><A href="https://support.spotify.com/article/cannot-join-duo-plan/" target="_blank"><STRONG>this article</STRONG></A> as well.</P> <P>&nbsp;</P> <P>Cheers <span class="lia-unicode-emoji" title=":sign_of_the_horns:">🤘</span></P> Thu, 09 Jan 2025 07:53:45 GMT https://community.spotify.com/t5/Subscriptions/Duo-plan/m-p/6639239#M154441 Yordan 2025-01-09T07:53:45Z