topic Re: There is no option to change card in existsubscription management in Subscriptions

There is no option to change card in existsubscription management

DlgMusic123 — Thu, 09 Jan 2025 08:56:08 GMT

Plan

Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I'm trying to update my card (expired) in an existing family subscription.

I logged in from the main subscription

I followed these instructions but there is no option available:

https://support.spotify.com/il/article/change-payment-details/

There is only Change Plan and Cancel Subscription

Re: There is no option to change card in existsubscription management

OscarDC — Thu, 09 Jan 2025 23:15:47 GMT

Hey @DlgMusic123,

Thank you for reaching out to the Community and welcome.

If you don't have the option to change the payment details, most likely you were using a member's account, instead of the owner's one. Taking into account that the members of the plan don't have any payment details registered, the system just gives the option to leave the plan (Cancel subscription) or Change plan.

So in this case, we'd recommend checking with your family members to see who has the ownership of the plan so they can change the payment details.

Note: it's not possible to change the plan manager of an existing plan.

Hope this helps. If anything else comes up, the Community will be here for you.

Re: There is no option to change card in existsubscription management

Kas27 — Sat, 11 Jan 2025 03:08:11 GMT

Hi. i have the same issues and i am the plan manager also dont have the option to change payment method

Re: There is no option to change card in existsubscription management

MihailY — Sat, 11 Jan 2025 15:48:51 GMT

Hey @Kas27,

Thanks for reaching out.

On your account page, do you see the Manage members option? If not, it's possible that one of the members is logged in on the device you're trying to change the payment details from. Try logging out and back in using your own credentials and see if you get the Update button next to your current payment method on the Manage your subscription page.

Let us know how it goes.

Re: There is no option to change card in existsubscription management

Kas27 — Mon, 13 Jan 2025 14:03:15 GMT

hey. thanks for replying. yes I do have the manage members option and have the power to add and remove members? before this I only using mobile billing payment method and I want to change the payment method to debit card because Im afraid by the time I need to renew my subscription my position at middle sea got no internet.

Re: There is no option to change card in existsubscription management

MihailY — Tue, 14 Jan 2025 10:10:34 GMT

Hey @Kas27,

Thanks for your response.

If you're not seeing the option to update the payment method, it's best to cancel your subscription and wait for the account to revert to free. You can then start a new one with the new payment details and re-invite your family members. No need to worry about the 12-month-limit for switching between Family plans mentioned in the article as this will count as the same plan (provided it is started in the same account).

We hope this helps. Let us know if you have any additional questions.