topic Previous Premium Customers Can't Upgrade to Family in Subscriptions

Duo Basic

Jacq690 — Thu, 01 Aug 2024 08:49:05 GMT

Im based in the UK and have the basic package. My account doesn't offer duo basic, only premium? I don't use audio books so don't want to pay for premium duo. Can anyone help? Thanks 😊

Re: Duo Basic

Maxim — Fri, 02 Aug 2024 15:29:30 GMT

Hey @Jacq690,

Thanks for reaching out.

Unfortunately, it's not possible to switch between the Basic plans. You can either keep your current Basic plan or switch to a Premium plan like Duo.

I hope this clears things up 🙂

Re: Duo Basic

Jacq690 — Fri, 02 Aug 2024 15:57:42 GMT

Thanks so much for your reply

Re: Duo Basic

Maxim — Fri, 02 Aug 2024 15:58:35 GMT

Hey @Jacq690,

Sure thing! 🙂

Have a great day.

Previous Premium Customers Can't Upgrade to Family

scwiffy02 — Thu, 09 Jan 2025 09:02:31 GMT

Today I found out that users can't upgrade from Basic Plan to Basic Family Plan if they were at anytime previously subscribed to the Premium.

I really think this is grossly unfair and I don't see the logic. Was anyone else ware of this or understand/can explain why this is? I find it very frustrating and confusing.