Change country + address + payment method

atlocke — Wed, 15 Jan 2025 16:50:32 GMT

I'm trying to change payment method as I've moved from US to Canada. I've changed the country setting to 'Canada' in the 'Edit Profile' page but when trying to change the address or add a new payment method, there is no option to change to Canada.

Some feedback to the PM team at Spotify, this is not a happy path! Remove the country field from the user profile page and add the country field to to the Address page instead so users can more easily change address fields.

Plan

Premium

Country

Change country from US to CAD

Re: Change country + address + payment method

osornios — Thu, 16 Jan 2025 05:09:49 GMT

Hey @atlocke

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

1. Go to your Subscription page.

2. Click UPDATE under Payment Info. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before removing your payment info.

After you've removed your payment info, change your country in profile, and resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.

Your payment card country must match your country in profile, and the country of your IP address.

Hope it helps. 🙂

topic Re: Change country + address + payment method in Subscriptions

Change country + address + payment method

Re: Change country + address + payment method