I’m trying to pay for premium duo. But it keep saying payment failed

Thu, 23 Jan 2025 04:45:11 GMT

It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.

Re: I’m trying to pay for premium duo. But it keep saying payment failed

Bittencourt — Thu, 23 Jan 2025 13:26:42 GMT

Hi there, thanks for reaching out.

If Spotify keeps saying your payment failed even though you have sufficient funds, I'd suggest you to verify your payment method. Ensure your card details (number, expiry date, CVV) are entered correctly, and confirm that Spotify accepts your card type (e.g., Visa, Mastercard, etc.).

Besides, you can try an alternative payment method, such as PayPal (if available in your country), prepaid cards or Spotify gift cards.

Another good advice is to clear the browser cache or to use a different device. If you’re using a web browser, clear the browser cache and cookies. Also, try using an incognito/private browsing mode.

Let me know if it helps!

topic I’m trying to pay for premium duo. But it keep saying payment failed in Subscriptions

I’m trying to pay for premium duo. But it keep saying payment failed

Re: I’m trying to pay for premium duo. But it keep saying payment failed