topic Re: Premium not working in Subscriptions

Premium not working

Zv2 — Sun, 29 Dec 2024 06:22:05 GMT

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back.

Plan

Free/Premium

Country

Device

(iPhone 13 )

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Premium not working

OscarDC — Sun, 29 Dec 2024 18:37:22 GMT

Hey @Zv2,

Thank you for reaching out to the Community.

Usually, this type of issue happens when you log in to a different account by mistake. We'd recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. In this case, we’d also recommend trying to log in with the methods mentioned in this article.

If the account doesn't show the Premium subscription after this, as we cannot access users’ accounts from the Community, we'd recommend contacting our Customer support directly so they can check the payment, look for the account and help you further.

Hope this helps. If anything else comes up, the Community will be here for you.

Why did my 3 month free trial stop be for it ended I don’t want it to chard

Mon, 13 Jan 2025 22:27:29 GMT

And I want my premium I got it as a reward from bing

Hola estoy en un paquete familiar pero aparezco como que soy miembro pero a

JoelSánchez0808 — Wed, 22 Jan 2025 18:36:29 GMT

Estoy soy miembro de un paquete premium familiar y al momento de querer reproducir o descargar música más bien una aplicación me dice que o aparezco como si fuera el spoty gratuito y no me deja descargar música me pide que descargue un paquete de premium

Ads as a premium user listening to music

Wed, 22 Jan 2025 20:50:21 GMT

I am paying for a family plan but I’m still getting ads while listening to music

Had perfectly working premium and now it’s gone. I have tried to re add it but Indian prices

Asgard3 — Sat, 01 Feb 2025 15:45:38 GMT

Had perfectly working premium and now it’s gone. I have tried to re add it but Indian prices. Where has it gone? Payment still coming out of account but currency in Indian currency and country is UK

Plan

Premium

Country

United Kingdom

Device

(iPhone 14

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Premium not working

Abdullah03 — Wed, 05 Feb 2025 22:40:52 GMT

I’ve paid the amount for the individual premium but it isn’t working i can share the receipt with you if you want please reply me ASAP

Started a premium subscription free Trail one week ago & i still dont have premium

HashiveBush — Tue, 18 Feb 2025 02:52:06 GMT

Plan

Premium

Country

Mexico

Device

iPhone XR

Operating System

iOS

My Question or Issue

I have checked the payment web page & it says i have my Spotify premium plan, however when i go to the app, i still dont have premium

Re: Premium not working

8830728856 — Tue, 18 Feb 2025 16:08:22 GMT

<Moderator edit> is coupan codei have not added

Subscription change from Premium to Basic

Johannes15 — Sat, 22 Nov 2025 07:36:23 GMT

Change from Family Premium to Family Basic was not effected, it led to full cancellation of the subscription by spottify, this was not intendet by the user.

Plan

Basic/Premium

Country

Germany

Device

(iPhone SE, I Pad Pro, IPhone 15 etc.

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Change from Family Premium to Family Basic was not effected, it led to full cancellation of the subscription by spottify, this was not intendet by the user.